Emily Correa
San Antonio,US
Summary
Dynamic professional with over 10 years of experience in the healthcare technology sector, specializing in client relationship management and sales support. Proven expertise in EMR systems, customer service, and effective communication enhances client satisfaction and loyalty through strategic collaboration and innovative solutions. A strong commitment to leveraging analytical skills and a results-oriented approach drives organizational growth while consistently meeting client needs. Passionate about creating impactful partnerships that contribute to the success of both clients and the organization.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
GetixHealth
11.2025 - Current
- Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions.
- Respond to telephone inquiries using standard procedures and scripts.
- Gather necessary information, research account details, and resolve customer concerns accurately and promptly.
- Clearly explain billing information, insurance benefits, and available services to patients.
- Assess patient needs and provide appropriate solutions or escalate as necessary.
- Schedule work to ensure optimal call coverage and maintain daily productivity.
- Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
- Support department initiatives and contribute to continuous improvement efforts.
- Maintain strict adherence to HIPAA regulations and internal confidentiality policies.
- Assist in planning department goals and recommend improvements to enhance efficiency.
- Perform other duties as assigned to support the team and organizational success.
SMB Account Executive
Office Ally Inc.
01.2022 - 07.2024
- Analyzed client needs to tailor solutions, resulting in noticeable results in upselling and increased revenue.
- Collaborated with cross-functional teams to streamline onboarding processes, enhancing client experience and reducing setup time.
- Presented product demonstrations that effectively highlighted features, leading to improved engagement and higher conversion rates.
- Developed tailored outreach strategies, fostering strong client relationships and driving meaningful growth in account portfolios.
- Implemented targeted marketing initiatives, achieving substantial improvements in lead generation and client acquisition.
- Fostered a collaborative environment to encourage knowledge sharing, resulting in enhanced team performance and morale.
EHR Specialist
Office Ally Inc.
08.2017 - 12.2021
- Built strong client relationships, enhancing EHR adoption and user satisfaction.
- Documented client interactions meticulously, improving service response.
- Educated clients on EHR features, boosting independent product use.
- Completed training and certifications promptly, ensuring compliance.
- Resolved client issues effectively, leading to increased client retention.
- Cultivated strong relationships with healthcare providers, enhancing service adoption and ensuring clients maximize EHR platform benefits.
- Streamlined client onboarding processes, resulting in quicker integration and improved user satisfaction across provider practices.
- Analyzed client feedback to identify product improvement areas, leading to actionable insights that drove feature enhancements.
- Educated clients on EHR functionalities, empowering them to utilize tools effectively, which led to increased operational efficiency.
Technical Support Specialist
Office Ally Inc.
04.2013 - 07.2017
- Provided efficient client support via calls, resolving issues swiftly to minimize disruptions.
- Resolved client concerns, enhancing service satisfaction and operational continuity.
- Mastered product knowledge to guide clients, troubleshoot issues, and improve user experience.
- Collected and relayed client feedback, advocating for service improvements to meet needs.
- Facilitated seamless client interactions, contributing to improved service outcomes.
- Provided exceptional client support through proactive communication, significantly enhancing customer satisfaction and loyalty.
- Diagnosed and resolved technical issues promptly, minimizing client downtime and improving service efficiency.
- Analyzed client feedback to identify recurring issues, leading to targeted improvements in product features and support processes.
- Developed comprehensive training materials for clients, enhancing their understanding and usage of Office Ally products.
- Worked closely with cross-functional teams to implement client-driven enhancements, fostering a culture of continuous improvement.
Cashier
La Fiesta Supermarket
01.2012 - 03.2013
- Scan all customer items and processes financial transactions to provide correct change and ensuring accuracy.
- Package groceries and deliver outstanding customer service by going above and beyond customer expectations.
- Addresses product-related inquiries and suggest additional or alternative products and services.
- Follow company food safety and sanitation standards.
Sales Associate
JCPenney
06.2009 - 12.2011
- Ensuring to deliver exceptional customer service and actively listen to customer concerns to resolve issues.
- Responsible for driving customer service to support profitable sales growth, maintaining company merchandise standards and implementing sales-boosting initiatives.
- Collaborate with team members when extra support is required.
- Collaborate with the Merchandise Supervisor to plan future merchandise placements.
Education
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School
San Antonio, TX06.2011
Skills
- Collaborative teamwork
- Client account management
- Active listening skills
- Customer service excellence
- Proficient in EMR software
- Professional phone communication
- Proficient in Microsoft applications
- HIPAA regulations knowledge
- Effective time management
- Customer engagement improvement
- Flexible problem-solving
- Effective training facilitation
- Effective problem resolution
- Effective complaint resolution
Timeline
Customer Support Specialist
GetixHealth
11.2025 - Current
SMB Account Executive
Office Ally Inc.
01.2022 - 07.2024
EHR Specialist
Office Ally Inc.
08.2017 - 12.2021
Technical Support Specialist
Office Ally Inc.
04.2013 - 07.2017
Cashier
La Fiesta Supermarket
01.2012 - 03.2013
Sales Associate
JCPenney
06.2009 - 12.2011
HIGH SCHOOL DIPLOMA -
Robert E. Lee High School