Emily Cortez
Rohnert Park,CA
Summary
Highly efficient associate, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Swim Associate
Big Blue Swim School
02.2023 - Current
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Maintained transaction security by verifying payment cards against identification.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Trained new staff members in customer service techniques and work place operations.
- Enforced policies and procedures to increase efficiency.
- Maintained up-to-date knowledge of promotions, amenities, and services to better assist guests.
- Taught kids 6 months-12 years to swim in a kind manner
Team Member
Jamba Juice
04.2021 - 08.2022
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Operated register to process payments and collect cash payment for order totals.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Contributed to team success by completing jobs quickly and accurately.
Recovery Associate
JCPenney
10.2020 - 04.2021
- Recommended accessories and complementary purchases to boost revenue.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Applied price tags on items with correct, clear, and visible placement.
- Retrieved items returned by customers and restocked on display shelves.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Facilitated communication between clients and other service providers.
Education
Bachelor of Science - Forensic Science
George Mason University
Fairfax, VA05.2026
High School Diploma -
Santa Rosa High School
Santa Rosa, CA06.2022
Skills
- Product Knowledge
- Product and Service Sales
- Order Fulfillment
- Store Opening and Closing
- Cash Handling
- Point of sale operation
- Product Merchandising
- Sales and Promotions
- Client Engagement
- Leadership Qualities
- Cash Drawer Management
- Multiple Priorities Management
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Swim Associate
Big Blue Swim School
02.2023 - Current
Team Member
Jamba Juice
04.2021 - 08.2022
Recovery Associate
JCPenney
10.2020 - 04.2021
Bachelor of Science - Forensic Science
George Mason University
High School Diploma -
Santa Rosa High School
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