Emily Cox
Oakes,ND
Summary
At Tara's Thrifty White, I enhanced pharmacy operations by streamlining workflow and significantly improving patient satisfaction. Leveraging my expertise in pharmacy software and a strong commitment to HIPAA compliance, I excelled in medication dispensing and customer service, fostering positive relationships and maintaining a high level of accuracy and efficiency in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Tara's Thrifty White
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Utilized pharmacy management software to process prescriptions efficiently.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
Associate of Science - Pharmacy
NDSCS
Wahpeton, ND05-2022
High School Diploma -
Oakes High School
Oakes, ND05-2019
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- HIPAA
- Pharmacy and customer records management
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Medicare and Medicaid process
- Drug Inventory Management
- Verifying orders
- Manual and automated medication dispensing
- Compounding Techniques
- Medication Storage Procedures
- Updating medication histories
- Interpreting orders
- Resolving customer issues
- Ordering medications
- Point of sale systems proficiency
- Pharmacy operations
- Customer Service
- Data Entry
- Prioritization and Organization
- Dispensing Medications
- Cash Register Operations
- Team Coordination
- Insurance processing
- Inventory Tracking
- Inventory Management
- Relationship Building
- Patient Profile Setup
- Resolving Complaints
- Medication Storage and Labeling
- Payment Processing
- Prescription Refill Fulfillment
- Equipment Cleaning and Maintenance
- Medical Insurance Claims Processing
- Insurance Claim Processing Software
- Medication Documentation
Timeline
Pharmacy Technician
Tara's Thrifty White
12.2022 - Current
Associate of Science - Pharmacy
NDSCS
High School Diploma -
Oakes High School
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