Emily Craig
Tulsa,OK
Summary
Dynamic and organized professional with extensive experience in customer service, notably at The Summit Club. Proven leadership and teamwork skills, enhancing guest satisfaction through efficient service and problem-solving. Adept at managing high-pressure situations while maintaining a welcoming compassionate atmosphere, ensuring memorable experiences for everyone who interacts with this person.
Overview
6
6
years of professional experience
Work History
Banquet Server
The Summit Club
Tulsa, OK
09.2024 - 03.2025
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
Barista
Chimera
Tulsa, OK
06.2023 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe
Server
Sake2me Sushi Rolls
Tulsa, OK
09.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail
Savvy Boutique
South Lake Tahoe
04.2020 - 07.2020
- Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
- Delivered comprehensive product training to retail staff, ensuring accurate knowledge and enthusiasm for the brand.
- Delivered high-quality creative solutions for diverse industries including retail, fashion, technology, and healthcare.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Enhanced retail data accuracy by diligently collecting and entering product information into the system.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Coordinated closely with retail partners to understand their needs and provide tailored solutions for merchandise distribution.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Increased salon revenue by upselling additional services and retail products to clients.
- Boosted overall salon presentation with regular dusting and polishing of fixtures, displays, and retail products.
- Implemented data-driven decision making, enhancing overall retail marketing effectiveness.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
- Designed unique fixtures and furniture pieces to enhance overall ambiance within retail environment.
- Developed strong partnerships with retail staff, fostering a sense of teamwork in preventing losses.
- Increased sales performance by implementing targeted marketing strategies and optimizing retail floor layouts.
Hostess/Busser
Riva Grill on the Lake
South Lake Tahoe, CA
05.2019 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- This was my dad restaurant that he managed. I grew up here even if I just worked for a short time before Covid. I am well versed in the customer service industry and with helping others as a team.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2021
Skills
Teamwork
Leadership
Empathy and Situational Processing
Vigorous Work
Artistic
Organized
Additional Information
• Renown Traveler- I have been to 6 different countries. Have Been to most of the United States and I love the outdoors!
•Experience in childcare and healthcare- no certifications however I have helped both my mother and father with stage 4 colon cancer duties and Amyotrophic lateral Sclerocis duties as well involving mental wellbeing, bodily cleaning and overall support.
Childcare involves nannying as a teenager to a family with 2 little girls who have spoken highly of me and taking care of a few boys who were 12 and under as well.
Languages
Spanish
Limited Working
French
Elementary
Timeline
Banquet Server
The Summit Club
09.2024 - 03.2025
Barista
Chimera
06.2023 - 07.2024
Server
Sake2me Sushi Rolls
09.2022 - 05.2023
Retail
Savvy Boutique
04.2020 - 07.2020
Hostess/Busser
Riva Grill on the Lake
05.2019 - 11.2019
High School Diploma -
South Tahoe High School