Emily Cramer
Cincinnati
Summary
Ambitious Food and Beverage Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and building relationships with customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Rolling Hills Hospitality
09.2023 - Current
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Directed and managed banquet functions for up to 500 person events.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Liaised with catering department about event changes and implemented requested adjustments.
- Reviewed time records for 30 employees to verify accuracy of information.
- Verified and submitted gratuity and tips information for accurate and efficient payroll processing.
Lead Teacher
Blue Ash Educational Building
05.2019 - 09.2023
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Area Food Supervisor
Kings Island
02.2012 - 05.2019
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Oversaw food and beverage operations of seven different food locations at one time.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 200 team members.
- Reviewed and approved employee schedules and timesheets.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH12-2023
High School Diploma -
Lakota West High School
West Chester05-2013
Skills
- Food and beverage operations
- Service delivery management
- Cost control
- Recruitment
- Microsoft office
- Agilysys POS Software
- Salesforce
- Payroll processing
Certification
- Alcohol Tips training certificate
Timeline
Food and Beverage Manager
Rolling Hills Hospitality
09.2023 - Current
Lead Teacher
Blue Ash Educational Building
05.2019 - 09.2023
Area Food Supervisor
Kings Island
02.2012 - 05.2019
Bachelor of Arts - Communications
University of Cincinnati
High School Diploma -
Lakota West High School
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