Emily Crane
Greenville
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
27
27
years of professional experience
Work History
HR Associate
Illinois Department Of Transportation
04.2019 - Current
- Group 2 Payroll Coordinator and back up for Group 4.
- Back up Group Insurance Representative (GIR)
- Back up to the Retirement Coordinator assisting with pre-retirement and final retirement meetings, as well as gathering accurate final numbers for the employee.
- Prepares and processes FMLA paperwork and coordinates with employees and supervisors in regard to Leaves of Absence.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, title changes, pay increases, retirements and terminations.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Insurance Sales Representative, Office Manager
State Farm Insurance
03.2009 - 03.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Generated sales by recommending policies and add-ons.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
Director of Administration & Finance
Jewett Roofing Company
09.2015 - 05.2017
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Developed top talent and coordinated background checks and on-boarding and exit processes.
Teller
Bank Of America
01.2001 - 02.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
Imagery Analyst
United States Air Force
03.1996 - 03.2000
- Coordinated operation logistics for reconnaissance missions.
- Developed and assisted with implementation of imagery collection plan.
- Drafted and developed reports to convey findings from missions.
- Instructed new military personnel in standard procedures and customs.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Maintained Top Secret SCI security clearance level for governmental projects and operations.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
- Created effective maps, charts and other images based on project-specific requirements.
- Determined location and dimensions of objects.
- Educated users about how to operate and leverage GIS software for different applications.
- Supervised intelligence activities and provided technical, operational and administrative guidance and direction to 8 other junior enlisted soldiers.
Education
Associate of Arts - General Studies
Kaskaskia College
Centralia, IL12.2010
High School Diploma -
Bond County Community Unit 2 High School
Greenville, IL05.1995
Skills
- Computer Literacy
- Administrative Support
- Compensation
- Maintaining Files
- HRIS Management
- Conducting Employee Orientations
- Employee Onboarding
- Payroll Administration
- Personnel Records Maintenance
- Retirement and Benefits Planning
- Payroll Preparation
Timeline
HR Associate
Illinois Department Of Transportation
04.2019 - Current
Director of Administration & Finance
Jewett Roofing Company
09.2015 - 05.2017
Insurance Sales Representative, Office Manager
State Farm Insurance
03.2009 - 03.2019
Teller
Bank Of America
01.2001 - 02.2008
Imagery Analyst
United States Air Force
03.1996 - 03.2000
Associate of Arts - General Studies
Kaskaskia College
High School Diploma -
Bond County Community Unit 2 High School
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