Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Criniti

Philadelphia,PA

Summary

Motivated customer service representative of 4 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitches in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Educator/Camp Counselor

Right at School
05.2024 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.

Restaurant Server

Bowlero
05.2023 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greets guest quickly and builds relationships with them.
  • Maintains a smile and positive attitude while hosting twenty to twenty-eight lanes nightly.
  • Learned the most up to date food options, especially for guests with food allergies.
  • Improved server sales by keeping guests happy and wanting to order more items.
  • Delivered fast and excellent service so guest were not waiting long for food or drinks

Restaurant Hostess

Seaport Pier
06.2022 - 08.2022
  • Informed servers of newly seated parties for speedy service.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Greeter/Front Desk Attendant

Bowlero
11.2021 - 06.2022
  • Oversaw fast-paced front desk operations and guests' needs at busy entertainment facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Merchandise Customer Assistant

TJ Maxx Dept Store
03.2021 - 11.2021
  • Organized stock room by sorting merchandise for sales floor.
  • Assisted customers with questions about current promotions, store policies and products.
  • Maintained merchandise brand and store presentation standards when setting up stock, displays and promotional materials.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Communicated professionally with colleagues, freelancers and clients.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

MaST Charter School

Bachelor of Arts - Criminal Justice/ Minor Psychology

Florida Atlantic University
Boca Raton, FL
05.2026

Skills

  • Ul>
  • Student Interaction
  • Mac systems
  • P>Flexible and Adaptable
  • P>Data Entry
  • P>Microsoft Suite
  • P>Customer assistance
  • P>Team Player
  • Classroom Management
  • Lesson Planning
  • Differentiated Instruction
  • Organization

Accomplishments

    Graduated High School with Magnum Cum Laude

Certification

  • RAMP Certification 2024
  • BetterKidCare - PennState Extension Certification Program 2024
  • Fire Smart, Fire Safety Certification for Childcare 2023

Timeline

Educator/Camp Counselor

Right at School
05.2024 - Current

Restaurant Server

Bowlero
05.2023 - 08.2024

Restaurant Hostess

Seaport Pier
06.2022 - 08.2022

Greeter/Front Desk Attendant

Bowlero
11.2021 - 06.2022

Merchandise Customer Assistant

TJ Maxx Dept Store
03.2021 - 11.2021

High School Diploma -

MaST Charter School

Bachelor of Arts - Criminal Justice/ Minor Psychology

Florida Atlantic University

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Emily Criniti