Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Croft

Hickory,NC

Summary

Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.

Overview

12
12
years of professional experience

Work History

Intake Coordinator

LifeStance
03.2023 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

911 Telecommunicator

City of Chicago
01.2020 - 03.2023
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
  • Improved team coordination with clear, concise communication during high-volume call periods.

Scheduling Coordinator

Legacy Flooring Contractors
01.2017 - 01.2020
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.

Customer Service Representative

Lowes Home Improvment
02.2014 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

BBA - Health Care Admin

Strayer University
Remote
01-2027

General Studies

North Wilkes High School
Hays, NC
05-2014

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Charting and clinical documentation
  • Microsoft office
  • Multitasking and organization
  • Customer service
  • Data entry
  • Phone and email etiquette
  • Quality assurance
  • Workflow optimization
  • Performance improvement
  • CRM software
  • Handling complaints
  • Goal setting
  • Decision-making

Languages

English

Timeline

Intake Coordinator

LifeStance
03.2023 - Current

911 Telecommunicator

City of Chicago
01.2020 - 03.2023

Scheduling Coordinator

Legacy Flooring Contractors
01.2017 - 01.2020

Customer Service Representative

Lowes Home Improvment
02.2014 - 01.2017

BBA - Health Care Admin

Strayer University

General Studies

North Wilkes High School

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Emily Croft