Emily Croke
Boynton Beach,FL
Summary
Results-driven Customer Service Professional with extensive experience in hospitality, retail, and sales. Proven expertise in leading teams in high-volume settings, enhancing guest satisfaction, and utilizing digital tools to improve operational efficiency. Strong multitasking and problem-solving skills enable effective performance under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salon Associate
Zoom Tan - Tanning Salon
Boynton Beach, FL
07.2025 - Current
- Delivered exceptional customer service by educating clients on tanning services, lotion products, and membership options, while recommending solutions based on individual needs.
- Facilitated client check-ins and POS transactions.
- Maintained cleanliness and sanitation of tanning rooms and equipment between sessions, ensuring compliance with state and local safety guidelines.
Bartender
Buffalo Wild Wings
Boynton Beach, FL
08.2025 - 01.2026
- Delivered dynamic customer service in high-volume sports bar, enhancing guest experiences during peak hours and major sporting events.
- Prepared and served beverages quickly while upselling food and drinks, driving increased sales and guest satisfaction.
AI Data Annotation Specialist
Data Annotation Tech
Remote
08.2023 - 07.2025
- Annotated and evaluated text, video, and audio data to enhance training for large language models and multimodal AI systems.
- Developed self-management skills in a virtual work environment., time prioritization, and accountability skills while working in a virtual environment.
Bartender
The Brass Tap
Boynton Beach, FL
10.2023 - 06.2025
- Bartender in a fast-paced craft beer bar, providing knowledgeable recommendations and exceptional service to a diverse clientele.
- Oversaw bar operations and made key decisions during peak evening hours; completed closing duties, including cash reconciliation, sales reporting, inventory restocking, thorough cleaning, and securing bar for next business day.
Sales Associate
Sunshine Gifts, LLC
Palm Springs, FL
11.2022 - 08.2023
- Educated customers on smoke and vape products, accessories, and new arrivals, ensuring compliance with all regulatory and age-restricted sales requirements to enhance customer satisfaction.
- Managed daily store operations, maintaining inventory accuracy through regular stock counts and overseeing opening and closing procedures and POS management.
- Developed and maintained shop’s social media presence by creating graphics, writing promotional content, and posting consistently to boost visibility and brand awareness.
Customer Service Roles
Various
05.2018 - 08.2022
- Established customer service expertise through diverse roles in hospitality, retail, administration, and call centers. Enhanced communication, multitasking, and problem-solving skills while managing high-volume interactions and coordinating appointments in fast-paced environments.
Education
High School Diploma -
West Boca Raton Community High School
Boca Raton, FL06-2020
Some College (No Degree) - Criminal Justice
Indiana Institute of Technology
Fort Wayne, INSome College (No Degree) - Criminal Justice
Eastern Kentucky University
Richmond, Kentucky, KYSkills
- Customer Service
- Cash Handling & POS Operation
- Inventory Management
- Compliance Awareness
- Teamwork
- Problem Solving
Certification
ServSafe Certified
Timeline
Bartender
Buffalo Wild Wings
08.2025 - 01.2026
Salon Associate
Zoom Tan - Tanning Salon
07.2025 - Current
Bartender
The Brass Tap
10.2023 - 06.2025
AI Data Annotation Specialist
Data Annotation Tech
08.2023 - 07.2025
Sales Associate
Sunshine Gifts, LLC
11.2022 - 08.2023
Customer Service Roles
Various
05.2018 - 08.2022
High School Diploma -
West Boca Raton Community High School
Some College (No Degree) - Criminal Justice
Indiana Institute of Technology
Some College (No Degree) - Criminal Justice
Eastern Kentucky University