Emily Cropper
Advanced Medical Support Assistant
New Kent,VA
Summary
Dynamic Administrative Assistant with over 14 years of experience in delivering outstanding customer service and nurturing strong relationships with both clients and team members. Known for the ability to seamlessly multitask, communicate clearly, and efficiently manage calendars, I leverage advanced Microsoft Office Suite skills to optimize workflow. My knowledge of inventory management maintenance has not only enhanced organizational efficiency but also created a collaborative work environment. With a strong desire to further my education in logistics and supply chain management at Embry Riddle Aeronautical University, I aim to broaden my professional skill set and contribute even more effectively to my team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant GS 6-3
Department of Veteran Affairs
Richmond, VA
12.2023 - Current
- Integral role in maintaining efficient and effective patient care operations with the Veteran Affairs (VA) system
- Maintain Veteran Affairs regulatory and procedural standards
- Interdisciplinary coordination to provide team support
- Work closely with a diverse range of rehabilitation and medical professionals, including Physical Therapists, Occupational Therapists, Speech Therapists, Kinesiotherapists, Pain Intervention Specialists, Polytrauma Network Teams, and Recreational Specialists
- Pivotal role in ensuring seamless communication and collaboration across the disciplines to support the delivery of integrated, patient-centered care
- The initial point of contact for veterans, family members, and healthcare professionals
- Address inquiries related to appointment scheduling, patient travel, electronic medical records, and general information
- Expertise in customer service and problem resolution to ensure veterans receive timely, accurate information in a professional manner
- Manages scheduling for providers in over 90 clinics to ensure scheduling is in line with Veteran Affairs policies and clinic requirements
- Knowledge of setting up appointments in a manner that avoids overbooking while ensuring veterans are seen promptly with respect to both the veterans’ needs and providers’ availability
- Maintain strict confidentiality and compliance with HIPAA regulations in all aspects of scheduling and patient file management
- Understanding of the importance of safeguarding patient privacy and maintaining trust in the Veteran Affairs handling of sensitive health information
- Tracking active and pending consults to ensure completion is efficient and promptly
- Take proactive steps to resolve any delays or issues to ensure veterans receive care without unnecessary wait times
- Adhere to both internal and external guidelines for proper scheduling processes to maintain continuity of care while aligning with broader Veteran Affairs administrative and clinical standards
- Software expertise in a range of Veteran Affairs-specific software systems and Microsoft Office tools to execute responsibilities
- Systems include VSSC, VISTA, VSE, GUE, GNAV, and other critical platforms used for patient scheduling and electronic file management
- Proficient in data tracking, communication, and documentation platforms, Microsoft Excel, Word, and Teams
- Manage incoming phone calls using ViOP systems, Cisco Jabber, and Cisco Finesse
- Multitasking between these platforms to ensure a high-quality customer service experience while managing administrative tasks to meet veterans’ needs in real-time
- Maintain up-to-date consult lists for assigned disciplinary teams, actively manage and update these lists to guarantee timely care for veterans
- Closely monitor the status of consults to help minimize delays and ensure all necessary follow-up care is provided
- Contribute to program planning and office efficiency by identifying areas of improvement in-office procedures
- Strong communication skills to foster a collaborative environment within the interdisciplinary team
- Effectively communicate with both clinical and administrative staff to ensure quality of care is delivered to the veterans
- 40 Hours/Week
- $49,109/Yearly
- GS 6 Step 3
Medical Office Coordinator
Williamsburg Landing
Williamsburg, VA
06.2022 - 05.2024
- Performs general office duties, scheduling appointments, answering telephones, composing letters and reports, inputting scheduling data into EMR
- Faxes physician’s orders and corresponds to outside facilities
- Completes dictation for the Primary Care Physician
- Submits medication refill requests for nurse or physician to review, communicates with the pharmacy for request approvals
- Makes confirmation calls for next-day appointment
- Schedules and conducts Covid-19 testing for employees and residents; updates records accordingly
- Registers residents upon appointments; updates insurance and demographics as needed
- Verifies and retains resident identification and insurance
- Reports medical information to the Clinic Nurse, Physician, and Chief Clinic Officer
- Assist Physician and Clinic Nurse as needed
- Imports scanned files into EMR promptly, creates medical record charts for new patients
- Assists in maintaining orderliness of the clinic, inputs work orders as needed
- Coordinates therapy referrals, verifies insurance and opens/creates EMR admission
- Prepares files on community pre-admission applicants, organizes records in preparation for future move-ins, schedules pre-admission physicals with Social Workers, then corresponds with the Marketing department and Chief Clinical Officer
- Receives, delivers, and routes documentation appropriately
- Coordinates events and medical clinics, such as Covid-19 and Flu vaccine clinics
- Schedules residents’ monthly, quarterly, and annual assessments as assigned
- Evaluate and review candidate resumes for potential employment
- Execute preliminary evaluations and schedule interviews with upper management
- Meets with new employees for Memory Support and Namaste units at the time of new hire in processing
- Reviews policies and procedures of the company and department
- Sets up orientation schedule for on-the-job training and monthly schedule
- Enroll new hires in additional training and certifications, including Dementia Training, First aid/CPR, and Namaste training
- Sets up employee email, reviews NOVA application time to ensure the employee knows the processes to request leave, review timecard, and record attendance
- Maintain employee files for assigned departments: Memory Support and Namaste
- Completes and maintains schedules for assigned nursing departments: Memory Support and Namaste
- Conducts review of daily attendance for assigned departments and reviews findings with the Chief Clinic officer and appropriate managers, Memory Support, and Namaste
- Conducts bi-weekly payroll for assigned departments: Independent Living Clinic, Memory Support, and Namaste
- Schedules interviews with applicants, verifies licenses, and correspondence with appropriate managers
- Recommendations for streamlining processes, ordering supplies, and tracking inventory to enhance the overall efficiency of clinical operations
- Orders supplies as needed for assigned departments, Independent living clinic, Memory Support, and Namaste
- Conduct a monthly inventory for assigned departments to establish and maintain the quality history of supplies to ensure adequate stock of supplies and equipment
- Work with materials management and department managers to investigate and resolve deficiencies with supplies and reports
- Maintain and monitor supply reports to ensure supplies meet quality requirements
- Work with vendors and materials management to remain current with inspections, contract quality requirements, and operational standards
- Correspond with materials management regularly to analyze supply system data to ensure sound and accurate business decisions
- Utilize AOD application to document, analyze for inventory discrepancies, and prepare monthly inventory and general ledger reports
- Perform inventory reconciliations and research for any discrepancies
- Provide resolutions to upper management for discrepancies
- Balance and maintain general ledgers for assigned departments, Independent Living Clinic, Memory Support, and Namaste
- Performs other duties as assigned
- 40 Hours/Week
- $50,470/Yearly
Education
Associate of Science -
Hopkinsville Community College
Hopkinsville, KY05-2017
Bachelor of Science - Logistics And Supply Chain Management
Embry Riddle Aeronautical University
Daytona Beach, FLSkills
- Strong communication
- Multitasking and organization
- Professionalism and ethics
- Continuous learning mindset
- Conflict resolution techniques
- Problem-solving skills
- Microsoft Office Suite
- Scheduling and calendar management
- Healthcare administrative support
- Patient care coordination
- Data entry proficiency
- Patient records maintenance
- HIPAA compliance
- Customer support
- Inventory Management
- Stock replenishment
- Order processing
- Discrepancy investigations
- General ledger maintenance
Certification
Williamsburg Landing Champion Program | 2023
CPR/First Aid | 2022
Certified Dementia Practitioner | 2022
Public Notary for the State of Virginia |2021
Timeline
Advanced Medical Support Assistant GS 6-3
Department of Veteran Affairs
12.2023 - Current
Medical Office Coordinator
Williamsburg Landing
06.2022 - 05.2024
Williamsburg Landing Champion Program | 2023
CPR/First Aid | 2022
Certified Dementia Practitioner | 2022
Public Notary for the State of Virginia |2021
Associate of Science -
Hopkinsville Community College
Bachelor of Science - Logistics And Supply Chain Management
Embry Riddle Aeronautical University
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