Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hicks

Colorado Springs,CO

Summary

Hello! Thank you for taking time out of your day to view my resume. Accomplished K4 teaching successful in classroom management, student evaluations and test preparation. Proven history of improving student learning outcomes by adapting lesson plans to student needs. Dedicated to promoting academic performance and fostering social skills and character development. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated finance secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Finance Secretary/Wholesale Title Clerk

Benoit Motors
03.2023 - Current
  • Maintained confidentiality of information related to receiving, recording and depositing of funds.
  • Maintained accurate records of organizational finances and generated reports as requested.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Answered and quickly redirected large volume of calls on central system.
  • Answered, responded to and transferred over 100 daily phone calls on multi-line phone system.
  • Used Microsoft Office to prepare various correspondence, reports and other written material.

Server/Hostess

Gilberts louisiana pizza house
02.2022 - 08.2023
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

K4 teacher

First Assembly Christian Academy
09.2022 - 01.2023
  • I was at this job for a short amount of time due to this school shutting down permantely.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
  • Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
  • Reported to parents and administration about student progress.
  • Created, managed and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Applied evidence-based practices for classroom management to enhance learning results.

Snow Cone Maker/Cashier

Tropical Sno
04.2018 - 07.2021
  • This was a seasonal job only! From April-September
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Customer Service Representative

Pizza Hut
09.2020 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • I was at this job for a short amount of time due to a medical issue that arose. This medical condition is now fully handled and does not effect my daily work duties

Education

Certificate/License - Cosmetology

Blue Cliff College
Alexandria, LA
12.2022

Skills

  • Teaching
  • Microsoft Word
  • Typing
  • Multitasking
  • Team Player
  • Hard Worker
  • Active Listening
  • Communication
  • Organization
  • High-Volume Environments
  • Customer Support
  • Call Controlling

Timeline

Finance Secretary/Wholesale Title Clerk

Benoit Motors
03.2023 - Current

K4 teacher

First Assembly Christian Academy
09.2022 - 01.2023

Server/Hostess

Gilberts louisiana pizza house
02.2022 - 08.2023

Customer Service Representative

Pizza Hut
09.2020 - 11.2020

Snow Cone Maker/Cashier

Tropical Sno
04.2018 - 07.2021

Certificate/License - Cosmetology

Blue Cliff College

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Emily Hicks