Emily Cross

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

-Made clothes for the shop

-cleaned shop

-Helped others if needed

-Communicated with designers

-Communicated with directors and choreographers

-Pulled things from storage

-Cleaned storage

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Used technology resources to assist customers in locating and selecting items.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Received and displayed product shipments on store retail shelves upon delivery.
• Used technology resources to assist customers in locating and selecting items.
• Trained new team members in cash register operation, stock procedures and customer services.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Adhered to company initiatives and achieved established goals.
• Increased purchase amounts by cross-selling with similar products.