Emily Crowder
Georgetown,TX
Summary
Results-driven professional with a proven track record of exceeding goals and expectations in fast-paced environments. Exceptional time management skills and a strong focus on organization ensure effective prioritization of tasks to meet tight deadlines. A strong work ethic and meticulous attention to detail support a commitment to delivering high-quality outcomes and continuous self-improvement. Recognized as a reliable team player who thrives under pressure and consistently contributes to overall success and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Abt Insurance Agency
08.2023 - Current
- Utilized strong communication and negotiation skills to explain complex insurance concepts and ensure clients have a full understanding of their coverage options.
- Successfully guided over 100 clients through the Medicare enrollment process, ensuring they selected the most cost-effective plans for their healthcare needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Warranty Ambassador
Incharge Electric LLC
07.2022 - 08.2023
- Conducted thorough investigations to determine warranty eligibility and coordinated necessary repairs or replacements
- Developed and implemented strategies to improve customer satisfaction and retention through proactive warranty management practices
Assistant Spa Manager
Hand and Stone Massage & Facial Spa
12.2021 - 07.2022
- Coordinated and supervised spa services, ensuring high levels of guest satisfaction and adherence to company standards
- Implemented training programs for spa staff to enhance their skills and knowledge of spa treatments and products
Kitchen Manager
Parkers Corner Market
05.2021 - 12.2021
- Implemented cost-saving measures while maintaining high quality and guest satisfaction.
- Developed and trained kitchen staff on new recipes, cooking techniques, and safety protocols to ensure consistency and efficiency in daily operations.
Certified Nurse's Assistant / CNA
Bertram Nursing Home
05.2019 - 04.2020
- Provided compassionate and high-quality care to patients by assisting with activities of daily living, including bathing, dressing, and feeding.
- Demonstrated exceptional communication skills in offering emotional support and empathy to patients and their families.
Education
High School Diploma - Medicine
Liberty Hill High School
Liberty Hill, TX05.2019
Skills
- Proficient in maintaining patient privacy standards
- Excellent communication and interpersonal skills
- Understanding of state insurance regulations
- Building Long-Term Client Relationships
- Conflict Resolution and De-escalation
- Medical Terminology & Clinical Communication
Certification
- Health Insurance License
- CPR / BLS Certification
- CNA Certification
Timeline
Licensed Health Insurance Agent
Abt Insurance Agency
08.2023 - Current
Warranty Ambassador
Incharge Electric LLC
07.2022 - 08.2023
Assistant Spa Manager
Hand and Stone Massage & Facial Spa
12.2021 - 07.2022
Kitchen Manager
Parkers Corner Market
05.2021 - 12.2021
Certified Nurse's Assistant / CNA
Bertram Nursing Home
05.2019 - 04.2020
High School Diploma - Medicine
Liberty Hill High School
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