Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Emily Crowell

Customer Service Representative
Smithfield,NC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Ambitious Managing Director with excellent people skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Known for success in sales industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. I'm Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a sales position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Store Manager

Clayton General Store
Smithfield, NC
05.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.


Double Barley Brewing Company

Cheryl Lane
Smithfield, NC
02.2021 - 05.2022

Made food to order in a small kitchen. Served food to customers. Cleaned and prepared food for future orders. Ordered food from Sysco and had it delivered.

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Aquatic Management Group

Greg
Raleigh, NC
05.2013 - 02.2021
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Created monthly employee's schedule.
  • Performed regular safety inspections of pools and equipment to reduce hazards.
  • Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
  • Adjusted pool chemical balance to maintain general water cleanliness.

Certified Nursing Assistant

Smithfield Manor Nursing Home
Smithfield, NC
08.2004 - 11.2011
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

High School Diploma -

Barnstable High School
Hyannis, MA
06.1996

Skills

  • Program Optimization
  • Multitasking and Organization
  • Customer Service
  • Records Organization and Management
  • Supply Ordering

Timeline

Store Manager

Clayton General Store
05.2021 - Current

Double Barley Brewing Company

Cheryl Lane
02.2021 - 05.2022

Aquatic Management Group

Greg
05.2013 - 02.2021

Certified Nursing Assistant

Smithfield Manor Nursing Home
08.2004 - 11.2011

High School Diploma -

Barnstable High School
Emily CrowellCustomer Service Representative