Emily Cunningham
Matthews,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Publix
01.2023 - Current
- Handled customer inquiries, returns, and suggestions courteously and professionally.
- Actively listened to customers, managed concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delegated tasks and responsibilities while maintaining a team environment
- Followed the federal rules and regulations of major money services within the store to avoid money laundering and suspicious activity
Vacation Rental Property Manager
Self-Employed, Airbnb Owner/Operator
03.2021 - 04.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed and implemented marketing strategies to increase occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated with janitorial and cleaning staff on maintenance and upkeep.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Licensed Massage Therapist
Self-Employed, Owner/Operator
03.2018 - 03.2019
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Created marketing advertisements to increase awareness of services and boost sales.
Licensed Massage Therapist
Denver International Airport
05.2017 - 03.2018
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Grew sales with great work ethic, individualized care plans and positive attitude.
- Established and implemented massage protocols and procedures
- Managed over 15 clients per day.
Licensed Massage Therapist
Private Contractor, Zen Massage
08.2015 - 05.2017
- Assessed clients to determine appropriate massage techniques to apply.
- Developed customized massage programs to meet unique requirements.
- Performed aroma therapies and specialized relaxation techniques.
- Analyzed postural assessments and range of motion.
Lead Licensed Massage Therapist
Randolph Chiropractic
04.2015 - 04.2016
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Educated clients on benefits of massage therapy and importance of self-care.
- Collaborated with other healthcare professionals to develop treatment plans.
Spa Therapist
Savvy Salon And Spa
12.2014 - 04.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
Education
Massage Therapy Certification -
Therapeutic Massage Training Institute
Dilworth, NC 05.2013 - 09.2014
No Degree - Psychology
University of North Carolina At Charlotte
Charlotte, NC 08.2009 - 05.2010
No Degree - Psychology
Central Piedmont Community College
Charlotte, NC 08.2006 - 05.2007
No Degree - English
Bryan College
Dayton, TN 08.2005 - 05.2006
Skills
- Schedule Mastery
- Service-Orientation
- POS Systems Expertise
- Coordination
- Document and Records Management
- Managing Multiple Tasks
- Credit Card Payment Processing
- Administrative Support
- Brand Representation
- Order Fulfillment
- Call Volume and Quality Metrics
- Training Development Aptitude
- Stocking and Replenishing
- Business Development Understanding
Timeline
Customer Service Representative
Publix
01.2023 - Current
Vacation Rental Property Manager
Self-Employed, Airbnb Owner/Operator
03.2021 - 04.2022
Licensed Massage Therapist
Self-Employed, Owner/Operator
03.2018 - 03.2019
Licensed Massage Therapist
Denver International Airport
05.2017 - 03.2018
Licensed Massage Therapist
Private Contractor, Zen Massage
08.2015 - 05.2017
Lead Licensed Massage Therapist
Randolph Chiropractic
04.2015 - 04.2016
Spa Therapist
Savvy Salon And Spa
12.2014 - 04.2015
Massage Therapy Certification -
Therapeutic Massage Training Institute
05.2013 - 09.2014
No Degree - Psychology
University of North Carolina At Charlotte
08.2009 - 05.2010
No Degree - Psychology
Central Piedmont Community College
08.2006 - 05.2007
No Degree - English
Bryan College
08.2005 - 05.2006
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