Emily Cunningham
Matthews,NC
Summary
Ten-year experienced healthcare and customer service professional. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
“Genius is 1% talent and 99% percent hard work...”
Albert Einstein
Overview
10
10
years of professional experience
Work History
Receptionist
Law Office of Kelli Y. Allen, PLLC
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
Publix
01.2023 - 08.2023
- Highest sales in store as Cashier.
- Promoted to Front Desk Customer Service Position within four months of employment.
- Handled customer inquiries, returns, and suggestions courteously and professionally.
- Actively listened to customers, managed concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delegated tasks and responsibilities while maintaining a team environment
- Followed the federal rules and regulations of major money services within the store to avoid money laundering and suspicious activity
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Vacation Rental Property Manager
Self-Employed, Airbnb Owner/Operator
03.2021 - 04.2022
- Handled guest complaints promptly and appropriately, calling in repairmen, and other support services.
- Developed and implemented marketing strategies to increase occupancy rates.
- Delivered emergency 24-hour on-call service for guests on issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Licensed Massage Therapist
Self-Employed, Owner/Operator
03.2018 - 06.2019
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Created marketing advertisements to increase awareness of services and boost sales.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Licensed Massage Therapist
Denver International Airport
06.2017 - 03.2018
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Grew sales with great work ethic, individualized care plans and positive attitude.
- Treated over 15 clients per day.
Licensed Massage Therapist
Private Contractor, Zen Massage
08.2015 - 05.2017
- Performed aroma therapies and specialized relaxation techniques.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Researched new massage techniques and treatments.
Lead Licensed Massage Therapist
Randolph Chiropractic
04.2015 - 04.2016
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Collaborated with other healthcare professionals to develop treatment plans.
Spa Therapist
Savvy Salon And Spa
12.2014 - 04.2015
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
Education
Massage Therapy Certification -
Therapeutic Massage Training Institute
09.2014
No Degree - Psychology
University of North Carolina At Charlotte
08.2009
No Degree - Psychology
Central Piedmont Community College
08.2006
Skills
- Issue and Complaint Resolution
- Customer Relations
- Microsoft Outlook
- Google Docs
- Microsoft Windows
- Microsoft Excel
- Microsoft Word
- Marketing and advertising
- Administrative support
- Managing Multiple Tasks
- Staff Training
- Schedule Mastery
- Strong Analytical and Problem-Solving Skills
- POS Systems Expertise
- Organization skills
- Time management
- Telephone skills
- Data entry
Skills
- Clerical Support
- Sales and Upselling
- Retail Sales Customer Service
- Critical Thinking
- Process Optimization
Timeline
Receptionist
Law Office of Kelli Y. Allen, PLLC
10.2023 - Current
Customer Service Representative
Publix
01.2023 - 08.2023
Vacation Rental Property Manager
Self-Employed, Airbnb Owner/Operator
03.2021 - 04.2022
Licensed Massage Therapist
Self-Employed, Owner/Operator
03.2018 - 06.2019
Licensed Massage Therapist
Denver International Airport
06.2017 - 03.2018
Licensed Massage Therapist
Private Contractor, Zen Massage
08.2015 - 05.2017
Lead Licensed Massage Therapist
Randolph Chiropractic
04.2015 - 04.2016
Spa Therapist
Savvy Salon And Spa
12.2014 - 04.2015
No Degree - Psychology
University of North Carolina At Charlotte
No Degree - Psychology
Central Piedmont Community College
Massage Therapy Certification -
Therapeutic Massage Training Institute
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