Emily Cunningham
Lacey,WA
Summary
IT professional with proven track record in maintaining and optimizing server environments. Known for strong commitment to team collaboration and delivering high-quality results. Adaptable and reliable, bringing strong focus on network management, system security, and problem-solving capabilities.
Overview
10
10
years of professional experience
Work History
Sr. Systems Administrator
Children’s Therapy Center
01.2022 - 12.2024
- Led user account life cycle manager, including creating, provisioning, securing, and inactivation of access
- Developed system access and security implementation plans derived from operational needs and organization requests
- Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
- Championed knowledge-sharing initiatives among team members through documentation and training sessions, promoting a culture of continuous learning.
- Provided remote support to resolve issues quickly, improving user experience.
Contract Records Specialist
Port of Tacoma
05.2021 - 11.2021
- Assesses records generated and stored by each department according to the State of Washington retention schedule
- Assists in creating an Information Governance framework
- Updates policies and procedures relating to records retention and disposition of records
- Provides input for records technology-solution system requirements
- Manages the agency’s inventory and strategy for managing all public records of all types and media
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
Records and Information Management Specialist
USAF | Joint Base Lewis-McChord
08.2014 - 12.2019
- Managed three-member team responsible for modernizing Base Records Management program by digitizing 197K paper documents and safeguarding 59 years of JBLM history
- Provided Enterprise Management to 8.5K personnel
- Created, modified, and deleted SharePoint accounts in compliance with standard operating procedures
- Assisted with monthly formal and daily informal SharePoint site owner training to base military and civilian customers
- Relaunched base Publications and Forms Program
- Created base trackers and checklists for147 publications and forms increasing local compliance by 80%
Education
High School Diploma -
Meridian High School
Meridian, MS05-2013
ITIL4 Foundation Certification -
Axelos
Skills
- Time Management and Organization
- Verbal and Written Communication
- Customer Service
- Active Directory management
- Remedy/FreshService Ticketing Systems
- SharePoint
- Microsoft OS/Office
- Technical support
- End-user training
- User access management
Timeline
Sr. Systems Administrator
Children’s Therapy Center
01.2022 - 12.2024
Contract Records Specialist
Port of Tacoma
05.2021 - 11.2021
Records and Information Management Specialist
USAF | Joint Base Lewis-McChord
08.2014 - 12.2019
High School Diploma -
Meridian High School
ITIL4 Foundation Certification -
Axelos
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