Emily Cupchak
Bay City,MI
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Green Guru LLC
07.2023 - Current
- Providing exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information. Including maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduling appointments and conducting follow-up calls to clients, along with managing phone and email correspondence.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Volunteered to help with special projects of varying degrees of complexity. Including conducting market research to identify trends and opportunities for new advertising initiatives.
- Developed comprehensive social media strategy to enhance online presence.
Caregiver
GT Independence
02.2021 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Delivery Driver
Amazon Flex
01.2021 - 07.2023
- Handled discrepancies by having documentation of actions and following the company’s procedures.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Loaded and organized truck while properly securing items to prevent damage for deliveries.
Crew Member
AMC Fairlane
12.2016 - 11.2020
- Interacted with approximately 80+ customers per day sharing product knowledge and personal advice to better satisfy customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously and keeping area stocked without compromising quality or efficiency.
- Managed complaints and customer discrepancies to resolve problems, leading to increased customer satisfaction.
- Trained new team members on procedures, customer service, and sales techniques.
- Corrected employee discrepancies utilizing the company’s documented resolution tactics.
Co-Owner
Beautiful Sister’s
01.2016 - 01.2019
- Promoted our work at markets all over Michigan, Ohio, and Indiana. As such, coordinated group travel arrangements, ensuring a smooth experience for all participants.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA - Human Resource Management
The University of Michigan-Dearborn
Dearborn, MI12.2021
Associate in Business - Business Administration
Henry Ford College
Dearborn, MI12.2018
Skills
- Travel Arrangements
- Microsoft Office
- Scheduling and calendar management
- Negotiation and conflict resolution skills
- Prioritization and multitasking
- Project leadership
- Customer service
- Data entry and documentation
- Office administration
- Verbal and written communication
- Supply ordering
Timeline
Administrative Assistant
Green Guru LLC
07.2023 - Current
Caregiver
GT Independence
02.2021 - 05.2024
Delivery Driver
Amazon Flex
01.2021 - 07.2023
Crew Member
AMC Fairlane
12.2016 - 11.2020
Co-Owner
Beautiful Sister’s
01.2016 - 01.2019
BBA - Human Resource Management
The University of Michigan-Dearborn
Associate in Business - Business Administration
Henry Ford College
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