Emily Curtiss
Phoenix,AZ
Summary
Results-driven Operations Manager with a proven track record of productivity and efficiency. Expertise in strategic planning, process optimization, and team leadership. Strong communication, problem-solving, and adaptability skills ensure seamless operations management and positive team dynamics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Region Operator (Firestone Direct – Mobile Mechanics)
Bridgestone Mobility Solutions
06.2019 - Current
- Drove daily activities of teammates while handling their scheduling requirements to achieve optimal efficiency.
- Focused on driving and normalizing routine cadence with fleets.
- Leveraged outstanding communication and negotiation skills to develop robust partnerships with Fleets and B2B businesses, strengthening relationships with internal and external stakeholders.
- Led regular meetings with stakeholders to identify potential issues and develop proactive strategies for risk mitigation and issue resolution.
- Ensured adherence to safety protocols related to teammates, clients, environment as well as transport facilities
- Assisted with market performance management and provided support to Mobile Specialists
- Emphasized on mentoring, coaching and development of teammates to drive superior work performance.
- Effectively controlled the expenditure of Tool and Shop Supplies
- Utilized training methods to create awareness and ensure adherence to new SOPs, leading to improved compliance.
- Maximized cost-effectiveness and profit margins through application of KPI metrics. Identified potential operational enhancements through rigorous analysis of relevant reporting metrics.
B2B Sales Lead - Fleet Care
Bridgestone Mobility Solutions
06.2023 - 02.2024
- Implemented strategies to educate B2B clients on the advantages of using high-quality tires and retreads, resulting in increased cost savings and reduced vehicle downtime.
- Drove sales generation and closure, expanding program from 12 to 40 accounts within the year 2023.
- Developed proficiency in Salesforce (CRM) for seamless lead generation and organization.
- Streamline process using data and create visuals with Excel for direct leaders.
- Established strong business partnerships with logistics contractors and served as their primary point of contact for customer service via phone and email.
- Generated Business Market Cases by conducting extensive research on program interest, leads, locations, and other factors to assist direct leaders in determining potential areas for market expansion.
- Onboarded fleets and documented them for the program, collaborating with yard managers in the field to accomplish objectives.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
- Attended trade shows, conferences and other industry events as needed.
- Analyzed customer feedback to identify areas for improvement in products and services.
Field Operations Training Manager (RESOLV)
Bridgestone Mobility Solutions
04.2022 - 05.2023
- Crafted and delivered personalized training programs to audiences in 12-15 markets, encompassing both physical locations and online platforms, enhancing understanding of vehicle maintenance and tire subscription services within business-to-customer relationships.
- Contributed to and created standard operating procedures (S.O.Ps) for the field
- Collaborated with various departments to refine marketing strategies for products/services, leading to increased customer satisfaction rates.
- Successfully collaborated with the SHUT network team to identify and resolve false billing issues, resulting in a monthly cost reduction of $10-12k for RESOLV chargebacks in BSRO Stores.
- Applied the knowledge acquired from Microsoft 360 Certifications in enhancing productivity and efficiency at work.
- Provided support to the Operations team by utilizing the Zuroa System for billing and customer service purposes.
Retail Store Manager (Firestone)
Bridgestone Americas, LLC
08.2019 - 03.2022
- Managed daily operations of an automotive shop to ensure compliance with OSHA safety regulations
- Managed daily challenges by effectively problem-solving and adapting swiftly to meet evolving business needs.
- Created a positive work climate by promoting collaboration, openness, and trust among team members which contributed towards sustaining low rates of staff turnover for three consecutive years.
- Consistently exceeded sales targets through effective strategies
- Managed the controllable of labor costs, part expenses and services that drove up the monthly sales from $95K to $115K.
- Maximized productivity by effectively managing the Point-of-Sale System to monitor work orders, purchases, inventory, and transfers.
- Experienced in operating Mitchell Pro Demand and collaborating with Autoparts Vendors.
- Made customer service a top priority leading to the development of a devoted customer base that consistently referred new business or frequented our establishment solely due to our exceptional service.
- Demonstrating excellent proficiency in promoting store credit cards, resulting in a steady rise in credit card sales every month.
International Shipping Accounts Manager
U-Haul, LLC
10.2017 - 08.2019
- Led customers through customs processes, forms, and logistics for seamless international shipments.
- Collaborated with logistics companies to successfully coordinate the transportation of goods through various modes of transportation such as trucks and boats.
- Coordinated with international teams to guarantee on-time product deliveries utilizing logistics dashboards and digital tools.
- Implemented operational workflows improving customer satisfaction, reduced turnaround time by automating certain functions while eliciting input from different departments
- Propelled organizational growth by steering department towards over 100 international moves annually.
- Drove revenue increase exceeding 125k within three months through implementation of successful strategies, sustaining growth for the entire year.
- Demonstrated proficient use of Microsoft Office and daily application of effective communication skills.
Retail Multi-Unit Store Manager
Peets Coffee & Tea, LLC
10.2016 - 10.2017
- Will provide additional information on jobs over 5 years ago upon request
Retail Multi-Unit Store Manager
Goodwill of Central Arizona
04.2012 - 10.2016
- Will provide additional information on jobs over 5 years ago upon request
Retail Store Manager
Starbucks Corporation
02.2004 - 04.2012
- Will provide additional information on jobs over 5 years ago upon request
Education
Bachelors in Business Management & Entrepreneurship -
University of Phoenix
05.2019
AA in Business Management -
Shoreline Community College
05.2008
Skills
- Teamwork and Collaboration
- Process Improvement
- Customer Service
- Business and Operations Management
- Sales leadership development
- Program Management
- Rapid & Adaptive
- Effective cross-functional communicator & leader
- Solutions Oriented high achiever
Activities
- Bridgestone Women's Initiative Network (BWIN) program
- Bridgestone Southwest Leadership development program
- Tread Lightly Volunteer – Cleaning up trails offroad
- Regular volunteer at St Mary’s Food Bank
Languages
English
Full Professional
Certification
- Microsoft Office
- Zuroa (billing software)
- Salesforce - CRM (Customer data)
- Dynamics 365 (Scheduling/work order creation/account setup)
- Tableau (Reporting)
- Auto Integrate/Holman - Fleet Management
- LIVE VOX (Online Phone Program)
- Treadnet (Account and Billing)
References
References available upon request.
Timeline
B2B Sales Lead - Fleet Care
Bridgestone Mobility Solutions
06.2023 - 02.2024
Field Operations Training Manager (RESOLV)
Bridgestone Mobility Solutions
04.2022 - 05.2023
Retail Store Manager (Firestone)
Bridgestone Americas, LLC
08.2019 - 03.2022
Region Operator (Firestone Direct – Mobile Mechanics)
Bridgestone Mobility Solutions
06.2019 - Current
International Shipping Accounts Manager
U-Haul, LLC
10.2017 - 08.2019
Retail Multi-Unit Store Manager
Peets Coffee & Tea, LLC
10.2016 - 10.2017
Retail Multi-Unit Store Manager
Goodwill of Central Arizona
04.2012 - 10.2016
Retail Store Manager
Starbucks Corporation
02.2004 - 04.2012
- Microsoft Office
- Zuroa (billing software)
- Salesforce - CRM (Customer data)
- Dynamics 365 (Scheduling/work order creation/account setup)
- Tableau (Reporting)
- Auto Integrate/Holman - Fleet Management
- LIVE VOX (Online Phone Program)
- Treadnet (Account and Billing)
Bachelors in Business Management & Entrepreneurship -
University of Phoenix
AA in Business Management -
Shoreline Community College
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