Dynamic professional experienced in the fast-paced coffee industry. Skilled in effective communication and maintaining a clean, organized work area. Eager to leverage strengths in customer service and teamwork to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Coffee Hostess
Quick Chek stores
Hampton, New Jersey
12.2022 - 08.2025
Greeted customers warmly and provided exceptional service during busy shifts.
Maintained cleanliness of coffee station and surrounding areas consistently.
Operated coffee brewing equipment and ensured proper maintenance daily.
Ensured accuracy of orders before delivering them to customers.
Responded promptly to customer inquiries or complaints in a courteous manner.
Greeted customers and answered questions about menu items.
Assisted with preparing coffee drinks and ensuring the quality of products served.
Assisted other staff members during peak business hours as needed.
Adhered to company policies regarding food preparation time frames and portion sizes.
Prepared special orders upon request using specific ingredients per customer specifications.
Kept track of inventory levels for coffee supplies such as beans, syrups, cups, lids.
Maintained an organized and clean work area, including countertops, tables, shelves, and equipment.
Maintained knowledge of store promotions and specials in order to inform customers accordingly.
Greeted customers, answered questions, and recommended specials to increase profits.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Collaborated with team members to enhance workflow during peak hours.