Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Dabb

Pittstown,NJ

Summary

Dynamic professional experienced in the fast-paced coffee industry. Skilled in effective communication and maintaining a clean, organized work area. Eager to leverage strengths in customer service and teamwork to enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Coffee Hostess

Quick Chek stores
Hampton, New Jersey
12.2022 - 08.2025
  • Greeted customers warmly and provided exceptional service during busy shifts.
  • Maintained cleanliness of coffee station and surrounding areas consistently.
  • Operated coffee brewing equipment and ensured proper maintenance daily.
  • Ensured accuracy of orders before delivering them to customers.
  • Responded promptly to customer inquiries or complaints in a courteous manner.
  • Greeted customers and answered questions about menu items.
  • Assisted with preparing coffee drinks and ensuring the quality of products served.
  • Assisted other staff members during peak business hours as needed.
  • Adhered to company policies regarding food preparation time frames and portion sizes.
  • Prepared special orders upon request using specific ingredients per customer specifications.
  • Kept track of inventory levels for coffee supplies such as beans, syrups, cups, lids.
  • Maintained an organized and clean work area, including countertops, tables, shelves, and equipment.
  • Maintained knowledge of store promotions and specials in order to inform customers accordingly.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with team members to enhance workflow during peak hours.

Education

Voorhees High School
Glen Gardner, NJ
06-2017

Skills

  • Beverage preparation
  • Equipment maintenance
  • Order accuracy
  • Inventory management
  • Customer engagement
  • Menu knowledge
  • Time management
  • Conflict resolution
  • Team collaboration
  • Point of sale operation
  • Excellent customer service
  • Adaptability to change
  • Effective communication
  • Adaptability
  • Service prioritization
  • Phone etiquette
  • Complaint handling
  • Patience and empathy
  • Positive and professional

Languages

English
Native/ Bilingual

Timeline

Coffee Hostess

Quick Chek stores
12.2022 - 08.2025

Voorhees High School