Emily Danilson
Des Moines,Iowa
Summary
Dynamic professional with extensive experience in team leadership and customer service at Hy-Vee Fast and Fresh. Proven track record in financial management and conflict resolution, achieving significant cost savings through vendor negotiations. Adept at staff training and development, fostering a high-performing team culture that enhances customer satisfaction and operational efficiency.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Goodwill Industries of Central Iowa
West Des Moines, IA
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Cooper Hawks Winery
11.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Hy-Vee Fast and Fresh
09.2017 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Certified Server Trainer
Granite City Food & Brewery
Clive, IA
03.2013 - 09.2017
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Maintained high-quality standards with regular monitoring of server adherence to company policies and procedures.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
- Ensured seamless integration of new hires into a team through effective onboarding processes, including orientation sessions and shadowing opportunities.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Educated bartenders, clerks and servers on responsible service protocols.
Education
No Degree - Journalism And Mass Communication
Kirkwood Community College
Cedar Rapids, IAAssociate of Arts - Journalism And Mass Communication
Des Moines Area Community College
Ankeny, IASkills
- Professional and courteous
- Team leadership
- Decision-making
- Problem-solving
- Employee scheduling
- Team building
- Recruiting and interviewing
- Inventory management
- Customer service and satisfaction
- Goal setting
- Time management
- Coaching and mentoring
Timeline
Assistant Manager
Goodwill Industries of Central Iowa
11.2023 - Current
Server
Cooper Hawks Winery
11.2022 - 11.2023
Manager
Hy-Vee Fast and Fresh
09.2017 - 08.2022
Certified Server Trainer
Granite City Food & Brewery
03.2013 - 09.2017
No Degree - Journalism And Mass Communication
Kirkwood Community College
Associate of Arts - Journalism And Mass Communication
Des Moines Area Community College
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