Emily Davis
Ellenwood,GA
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in problem-solving and conflict resolution. Proven track record of driving sales and enhancing customer satisfaction through effective communication and collaboration. Recognized for outstanding performance, including the Homer Award, while consistently delivering exceptional service and mentoring new associates.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Home Depot
03.2025 - Current
- Provide superior customer service by assisting customers in finding the products they need, answering their questions, and helping them make informed decisions.
- Handle customer inquiries and complaints in a professional and courteous manner.
- Maintain a positive attitude and ensure customers have an enjoyable shopping experience.
- Understand and comply with The Home Depot's policies and procedures.
- Resolve customer issues in a timely and efficient manner.
- Follow up with customers to ensure their satisfaction.
- Monitor customer feedback and provide suggestions for improvement.
- Assist in training and mentoring new customer service representatives.
- Maintain accurate records of customer interactions.
- Utilize point-of-sale system to process orders, returns, and exchanges.
- Consistently received positive feedback from customers and management, resulting in repeat business and increased revenue for the company.
- Pushed close to 2 million in sales.
Kitchen and Bath Designer
Home Depot
05.2024 - 03.2025
- Interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measure, meeting with them to go over room designs and make purchasing recommendations.
Pro Account Sales Associate
Home Depot
Ellenwood, GA
07.2022 - 05.2024
- Pro account sales associates are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customer's, this has been achieved by remaining logical, efficient, orderly, detail-oriented and accurate.
- This role also includes:
- Working closely with other associates and vendors contributes highly to overall customer experience and satisfaction in this role.
- Being highly efficient in using store systems and interface to check inventory, calling other stores to confirm their inventory, or calling vendors on special order items that may be needed in a timely manner.
- Managing orders to assure customer satisfaction to increase loyalty to the company is an everyday occurrence, which involves keeping track of special-order products, setting delivery dates and resolving any issues that may arise promptly.
- Helping customers with their vision and problem solving to a solution.
- Resolved conflicts between parties in order to reach a win-win solutions to disagreement and clarify misunderstandings.
Cashier
Home Depot
Ellenwood, GA
11.2017 - 04.2022
- Responsibilities include assisting professional contractors and retail customers in checkout transactions.
- Proactively seeks product/project knowledge to provide customers with information and identify selling opportunities.
- Follow all policies and procedures to ensure that shrink is minimized.
- Prioritizing knowledge for great customer service in every sector of the store.
- Providing quick and friendly service by answering questions, providing purchase assisting.
- Being efficient in operational and inventory systems that Home Depot uses to manage orders for delivery.
- Training new associates on systems associated with check out.
- Awarded the Homer award at Home Depot during my first year.
- Routinely helped a large number of customers each day in a high-volume retail outlet.
- Received 'exceed expectations' rating on performance reviews and received Cashier of the Month.
Education
Paralegal Certificate -
Georgia State University
09.2025
Some college coursework -
Southern New Hampshire University
06.2022
CCMA Program -
Clayton State University
01.2020
High School Diploma -
Georgia Cyber Academy
Georgia05.2016
Skills
- Problem solving
- Home improvement expertise
- Customer service excellence
- Collaboration and teamwork
- Retail merchandising
- Product sales strategies
- Coaching and mentoring
- Software application proficiency
- Conflict resolution skills
- Time management techniques
- Effective communication skills
- Guest services support
- Account management and updates
- POS system operation
- Safety compliance knowledge
- Customer support services
- Clerical assistance
- Multi-line phone operation
- Appointment scheduling expertise
- Complaint resolution strategies
Awards And Acknowledgments
- Consistently received positive feedback from customers and management, resulting in repeat business and increased revenue for the company.
- Pushed close to 2 million in sales.
Timeline
Customer Service Associate
Home Depot
03.2025 - Current
Kitchen and Bath Designer
Home Depot
05.2024 - 03.2025
Pro Account Sales Associate
Home Depot
07.2022 - 05.2024
Cashier
Home Depot
11.2017 - 04.2022
Paralegal Certificate -
Georgia State University
Some college coursework -
Southern New Hampshire University
CCMA Program -
Clayton State University
High School Diploma -
Georgia Cyber Academy
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