Emily Davis
Milwaukee,WI
Summary
Experienced leader in child welfare social work with over 15 years of experience and 7 years in supervisory roles. Proficient in team leadership, conflict resolution, and innovative thinking. Strong communication, problem-solving, and relationship management skills drive successful outcomes in demanding environments. Seeking to expand career and offer guidance to individuals looking to enhance their own leadership skills.
Overview
14
14
years of professional experience
Work History
Foster Care Recruitment and Retention Supervisor
Wellpoint Care Network
03.2024 - Current
- Managed a team of retention and recruitment specialists, ensuring consistent performance and adherence to company policies.
- Network with community members and organizations
- Guide foster parents to resources that they need to care for the children in their home
- Manage and analyze data to improve practices and make informed decisions while also being innovative within job practices
- Developed relationships with foster parents, understanding their needs and providing tailored solutions for maximum satisfaction.
- Collaborated with cross-functional teams to identify areas of improvement in customer experience and implement necessary changes.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
Licensing Specialist
Wellpoint Care Network
07.2018 - 03.2024
- Maintained a full case load of 30 foster families
- Completed initial licensing for prospective foster families which includes interviewing and assessing their abilities to be an effective foster parent
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided ongoing customer service to ensure that the foster family has the best possible experience while working with Wellpoint Care Network
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
Foster Care Manager
Kids in Distress
10.2011 - 06.2018
- Lead a team of 6 Licensing Specialists
- Manage and support an average of 100 foster homes
- Maintain data for the 120 children placed in foster homes including billing census
- Train foster parents in a 21-hour training called “Partnership In Parenting”
- Write home studies and inspects foster homes to ensure they are within the State of Florida's Licensing Standards
- Boosted efficiency within the department by implementing data-driven decision-making practices and tracking key performance indicators regularly.
- Organized events aimed at raising awareness about foster care issues within the community and promoting a positive image of the agency.
- Developed strong relationships with community partners to secure additional resources for children in care, such as tutoring or counseling services.
Education
Master of Social Work -
University of Wisconsin Milwaukee
12.2023
Bachelor of Science - Sociology
University of Wisconsin Oshkosh
06.2008
Skills
- Wisconsin DCF 56 Trained Licensing Specialist
- Proficient in Microsoft word, Power Point, SAFE Home Studies, Excel, Family Ties, and CoBRIS
- Exceptional leadership and decision-making abilities
- Strong analytical skills with the ability to interpret data and make informed decisions
- Team leadership
- Customer relations and retention strategies
- Cross-functional teamwork
- Problem-solving abilities
- Effective communication
- Decision-making
Timeline
Foster Care Recruitment and Retention Supervisor
Wellpoint Care Network
03.2024 - Current
Licensing Specialist
Wellpoint Care Network
07.2018 - 03.2024
Foster Care Manager
Kids in Distress
10.2011 - 06.2018
Bachelor of Science - Sociology
University of Wisconsin Oshkosh
Master of Social Work -
University of Wisconsin Milwaukee
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