Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Emily Davis

Laurel,MS

Summary

Assistant Clinic Manager with 1 year of leadership experience in a busy outpatient specialty setting, overseeing daily operations, staff management, and patient care coordination. Proven ability to improve workflows, enhance patient experience, and support multidisciplinary providers across Neurology, Cardiology, and multiple other specialties. Bringing nearly 10 years of direct clinical experience as a Neurodiagnostic Technician and over 16 years in various healthcare specialties, including insurance coordination, front office operations, and clinical support. Recognized for strong work ethic, adaptability, and the ability to lead teams with professionalism and compassion. Seeking to advance into a Clinic Manager role to further grow my career while fostering team development, supporting excellence in patient care, and contributing to the overall success of clinic operations.

Overview

20
20
years of professional experience

Work History

Assistant Manager

South Central Regional Medical Center
11.2024 - Current
  • Coordinated daily clinic operations to enhance patient flow and service delivery.
  • Implemented staff training programs to improve service quality and team performance.
  • Developed strategic initiatives to optimize clinic efficiency and patient satisfaction.
  • Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
  • Acted as liaison between upper management and clinical staff reporting updates and concerns to ensure seamless communication.
  • Managed inventory levels of medical supplies to guarantee adequate stock at all times while minimizing waste due to expiration or overstocking costs.
  • Improved staff performance through regular training sessions and continuous feedback on their progress.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for professional growth.
  • Assisted in the hiring process for new staff members, ensuring a diverse and talented team of healthcare professionals.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Oversaw scheduling systems, ensuring optimal resource allocation across departments.

Neurodiagnostic Technologist

Jefferson Medical Assoc/SCRMC
06.2016 - Current
  • Maintained and calibrated neurodiagnostic equipment according to manufacturer's specifications.
  • Performed nerve conduction studies and evoked potentials tests on pediatric, adult, and geriatric patients.
  • Provided patient education about test procedures.
  • Prepared patients for testing by attaching electrodes according to established protocols.
  • Reviewed medical history with patient prior to testing.
  • Reviewed completed records with physicians to discuss findings.
  • Conducted intraoperative monitoring in operating rooms, ensuring accuracy of data collection.
  • Demonstrated proficiency in the use of computerized analysis software programs.
  • Developed reports summarizing test results for review by physicians.
  • Utilized critical thinking skills to solve problems that arose during testing sessions.
  • Assisted with the training of new technologists in all aspects of neurodiagnostics.
  • Ensured compliance with organizational policies, procedures, and standards of practice.
  • Performed quality control checks on equipment prior to use.
  • Summarized technical data to assist physicians in diagnosing brain, sleep and nervous system disorders.
  • Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions and monitoring health.
  • Tracked patient data, transcribed physician dictation and updated EMR charts.
  • Collected patients' medical information to customize test parameters.
  • Collected and documented results and performed calculations to help physicians interpret scans.
  • Measured patient body parts, marking locations for electrode placement during diagnostic testing and pre-surgery.
  • Assisted with NVCs and EMGs alongside physicians, monitoring patients and readouts.
  • Scheduled and completed more than 30 procedures per week in high-volume practice.

Medical Insurance Specialist

Jefferson Medical Assoc
01.2016 - 11.2017
  • Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
  • Assisted in developing new procedures and policies related to medical insurance operations.
  • Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
  • Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
  • Participated in training sessions regarding new policies or procedures related to medical insurance processing.
  • Communicated regularly with physicians' offices regarding status updates on pending claims or reimbursements.
  • Maintained up-to-date understanding of insurance payment practices.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
  • Documented file notes clearly and concisely in EHR.

Medical Office Specialist

Jefferson Medical Assoc
04.2012 - 11.2017
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system. Primarily Cerner.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Prepared correspondence and other documents as needed.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Conducted quality assurance audits on patient charts to ensure accuracy of documentation.
  • Processed payments for services rendered and collected co-payments.
  • Verified patient insurance coverage, eligibility and benefits.
  • Greeted patients, answered phones and scheduled appointments.
  • Maintained medical records in accordance with HIPAA regulations.
  • Registered new patients into the practice management system.

Schedule Coordinator

SCRMC
08.2009 - 04.2012
  • Developed and maintained schedules for multiple departments and locations.
  • Created, updated, and tracked chemotherapy and schedules plans to ensure all tasks were completed on time.
  • Received and processed patient scheduling requests in a timely manner.
  • Created and maintained accurate patient appointment records.
  • Coordinated patient transportation needs prior to appointments.
  • Resolved any scheduling conflicts or issues in an efficient manner.
  • Provided support to clinical staff by answering questions regarding patient scheduling matters.
  • Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
  • Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
  • Utilized software systems such as Practice Fusion, Cerner, Epic, Athena Health. for creating and managing patient schedules.
  • Performed administrative tasks such as filing paperwork, preparing documents for meetings.
  • Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
  • Responded promptly and professionally to customer service inquiries through phone calls or emails.
  • Pulled patient charts for upcoming appointments.
  • Instructed patients regarding how to prepare for appointments.
  • Followed up with patients and confirmed appointments.
  • Answered phone calls and took messages for staff members.
  • Assisted patients with canceling and rescheduling appointments.
  • Routed calls and correspondence to appropriate medical staff.
  • Greeted patients and guests upon entering lobby areas.

Personal Nanny/Caregiver

Eddie and Beth Brashier
05.2005 - 08.2009
Brashiero help them develop their language skills.

Education

Some College (No Degree) - Business Administration And Management

Jones County Junior College
Ellisville, MS

High School Diploma -

West Jones High School
Laurel, MS
05.2007

Skills

  • Patient Relations
  • Chart Updating
  • NCV Recording & VNG Trained
  • Organization & Time Management
  • Appointment Confirmation & Scheduling
  • Eligibility Determination
  • Customer Service
  • Patient care coordination
  • HIPAA compliance
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Patient safety
  • Adaptability and flexibility
  • Relationship building
  • Training and mentoring
  • Self motivation
  • Employee relations
  • Task prioritization

References

References available upon request.

Education and Training

other,other

Timeline

Assistant Manager

South Central Regional Medical Center
11.2024 - Current

Neurodiagnostic Technologist

Jefferson Medical Assoc/SCRMC
06.2016 - Current

Medical Insurance Specialist

Jefferson Medical Assoc
01.2016 - 11.2017

Medical Office Specialist

Jefferson Medical Assoc
04.2012 - 11.2017

Schedule Coordinator

SCRMC
08.2009 - 04.2012

Personal Nanny/Caregiver

Eddie and Beth Brashier
05.2005 - 08.2009

Some College (No Degree) - Business Administration And Management

Jones County Junior College

High School Diploma -

West Jones High School

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Emily Davis