Emily DeAngelo
Rome,NY
Summary
Proven Assistant Manager at Stewart’s Shoppes, adept in resolving disputes and enhancing employee retention through strategic recruitment and comprehensive training programs. Demonstrates exceptional communication and empathy, significantly boosting guest satisfaction and workplace productivity. Expert in VIP guest handling and leveraging local area knowledge to meet and exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Guest Relations Associate
Mohawk Valley Health System
11.2021 - Current
- Streamlined check-in process for improved efficiency and guest experience.
- Collaborated with various departments to ensure seamless coordination of visitor needs and requests.
- Ensuring daily reports are run and printed in a timely manner.
- Participated in regular meetings with department heads to provide updates on guest relations efforts and discuss areas for potential improvement.
- Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
Kitchen Staff Member
Holland Patent Central School
06.2018 - 10.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Bus Monitor
Holland Patent Central School
06.2018 - 10.2023
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Secured special seats and restraint devices used by students.
- Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
Assistant Manager - HR
Stewart’s Shoppes
07.2012 - 11.2017
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Developed a company-wide training program, improving staff skillsets and boosting overall productivity levels.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Enhanced employee retention by implementing effective onboarding programs and conducting regular performance reviews.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
- Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
Education
Holland Patent Central High School
Holland Patent, NY06.2005
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Local Area Knowledge
- Food and beverage knowledge
- Personal grooming
- Guest satisfaction
Timeline
Guest Relations Associate
Mohawk Valley Health System
11.2021 - Current
Kitchen Staff Member
Holland Patent Central School
06.2018 - 10.2021
Bus Monitor
Holland Patent Central School
06.2018 - 10.2023
Assistant Manager - HR
Stewart’s Shoppes
07.2012 - 11.2017
Holland Patent Central High School
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