Emily Decanter
Charlotte,NC
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Proactive leader with strengths in communication and collaboration.
Overview
9
9
years of professional experience
Work History
Sales Professional
Tom James Company
Charlotte, NC
02.2023 - Current
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Generated leads through cold-calling, networking, email campaigns.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Collaborated with marketing team members to develop promotional materials and campaigns.
Server
JR Cash Bar and Grill
Columbia, SC
06.2021 - 12.2021
- Presented menus to patrons, answered questions about menu items, and made recommendations.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Monitored inventory to provide needed supplies to servers and bartenders.
Server
Hooters Restaurant
Columbia, SC
12.2020 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Chinese Express
Summerville, SC
02.2015 - 12.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Science - Advertising
University of South Carolina - Columbia
Columbia, SC12.2022
Associate of Science - Business Administration
Trident Technical College
Charleston, SC12.2019
Skills
- Excellent Workflow Management
- Relationship Management
- Dining customer service
- Performance Improvement
- Exceptional customer service
- Suggestive Selling
- Liquor, wine, and food service
- Order Management
Affiliations
- Phi Theta Kappa -Honor Society
- Deans List 2017-2021
- Completed program at 'The circus' through UofSC
- Trew Friends Member
Timeline
Sales Professional
Tom James Company
02.2023 - Current
Server
JR Cash Bar and Grill
06.2021 - 12.2021
Server
Hooters Restaurant
12.2020 - 04.2021
Server
Chinese Express
02.2015 - 12.2020
Bachelor of Science - Advertising
University of South Carolina - Columbia
Associate of Science - Business Administration
Trident Technical College
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