Emily Delacruz
Oxnard,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a jewlwer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Aphrodite Lingerie
03.2023 - 04.2024
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
Waitress
La Dolce Vita Restaurant
04.2021 - 12.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Associate of Arts - Psychology
Ventura College
Ventura, CA05.2024
Skills
- Loss Prevention
- Cash Register Operation
- Self-directed learning
- Proactivity
- Customer Engagement
- Approachability
- Positive and engaging demeanor
- Cleaning and sanitizing
- Verbal and written communication
- Reliability
- Sales proficiency
- Cash Handling Accuracy
- Promotional strategies
- Loss prevention awareness
- Regulatory Compliance
- Customer Service
- Teamwork
- Customer Assistance
- Phone Etiquette
- Trend Awareness
- Stocking and Receiving
- Time Management
Certification
- CPR Certified
- Bilingual in spanish
Languages
Spanish
Limited Working
Timeline
Retail Associate
Aphrodite Lingerie
03.2023 - 04.2024
Waitress
La Dolce Vita Restaurant
04.2021 - 12.2022
Associate of Arts - Psychology
Ventura College
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