Emily De La Cruz
Fort Myers,Florida
Summary
Compassionate social worker with several years of comprehensive experience providing social services to diverse populations to aid with their unique needs and overall wellness. Well-versed in assessing client strengths, crisis intervention, and advocacy. Kind and respectful professional with demonstrated conflict resolution skills and therapeutic abilities.
Overview
5
5
years of professional experience
Work History
PACE Social Worker
Hope PACE
Fort Myers, FL
07.2024 - Current
- Responsible for the direct social work case management services to PACE participants including participant screening, case management, counseling, and referral.
- Participate in the Interdisciplinary Team's initial assessments, care planning and ongoing re-evaluations of participant's case.
- Maintain current written case management records, including periodic reassessments of program participants.
- Provide individual and family counseling
- Provide support to children experiencing the end of life process and children of caregivers experiencing the end of life process
- Refer participants to appropriate community agencies or facilities, act as a liaison with such organizations and as an advocate for participants.
- Encourage effective relationships amongst staff geared to the building and maintenance of a cohesive team.
- Consult with and advise staff members as to the relationship of social, emotional and cultural factors to health and medical care.
- Assist with special projects, as requested.
- Participate in professional development activities such as seminars, workshops, trainings.
- Provide crisis intervention services, as needed.
Admissions Specialist
Park Royal Hospital
Fort Myers, FL
05.2022 - 12.2024
- Review referrals from hospitals, facilities, and other community agencies for medical and behavioral acuity and respond within facility policy timeframes.
- Respond to inquiries about the facility and provide appropriate recommendations.
- Conduct clinical assessments to determine appropriate level of care within the facility.
- Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
- Facilitate admissions process for incoming patients including assessment, consents, and inventory of patient belongings.
- Perform insurance benefit verifications and secure initial pre-authorization for treatment and admission.
- Monitor patient status throughout the admissions process in accordance with facility policy and/or physician orders.
- Utilize multiple web-based programs to track and review referrals.
- Trained to de-escalate patients and/or loved ones to maintain a safe environment.
- Provide crisis intervention services, as needed.
Intake Coordinator
The Sterling Center
Fort Myers, FL
03.2022 - 04.2022
- Perform in-depth assessments under supervision of a LCSW.
- Maintain diligence in reaching out to clients.
- Assuring documentation is complete at a professional level.
- Keep client's electronic medical records up to date.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Utilized case management systems to track client cases from intake through to completion.
- Offered crisis intervention techniques when needed.
Client Support Specialist
The Sterling Center
Fort Myers, FL
06.2020 - 04.2022
- Assign clients to clinicians according to their needs and preferences.
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verify insurance or any payment for each client.
- Receive referrals, contact them and set them up in the system.
Education
Master - Social Work
Florida Gulf Coast University
Fort Myers, FLBachelor's of Science - Psychology
University of Florida
Gainesville, FLHigh School Diploma -
Marathon High School
Marathon, FLSkills
- Registered Clinical Social Work Intern: ISW20731
- CPR Certified
- Microsoft Office
- Case management
- Customer Service
- Friendly
- Fast Learner
- Biopsychosocial assessments
- Team Player
- Bilingual: English and Spanish
- Medicaid/Medicare knowledge
- Crisis intervention
- Interdisciplinary collaboration
- Community resources
- Client advocacy
- Cultural competence
- Effective communication
- Compassionate
Internship Experience
Undergraduate Level:
- The Sterling Center: Clinical Intern 2020 - Provided individual/group counseling to children in foster care.
Graduate Level:
- The Sterling Center: Social Work Intern 2021-2022 - Provided individual/group counseling to children in foster care.
- The Lee County School District: School Social Work Intern 2022-2023 - Provided resources, support and counseling to students.
Volunteer Experience
- 21st Century Afterschool Program at Stephen Foster Elementary School
- Alive Church Kids Ministry
- Rise Church community events
Timeline
PACE Social Worker
Hope PACE
07.2024 - Current
Admissions Specialist
Park Royal Hospital
05.2022 - 12.2024
Intake Coordinator
The Sterling Center
03.2022 - 04.2022
Client Support Specialist
The Sterling Center
06.2020 - 04.2022
Master - Social Work
Florida Gulf Coast University
Bachelor's of Science - Psychology
University of Florida
High School Diploma -
Marathon High School