Emily De Leon
Mission,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Cortez and Associates Counseling Center
McAllen, TX
04.2023 - 06.2024
- Scheduled appointments for clients and recorded all client data into the system.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Created reports using Microsoft Office Suite applications.
- Maintained confidentiality of customer information at all times.
- Assisted with other projects assigned by management team.
- Entered new client data into database systems accurately.
- Greeted visitors and verified reasons for visit and appointment information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Conducted transactions, confirming patient information and processing according to standard protocol.
Quality Assurance Analyst
United Healthcare
Edinburg, TX
10.2018 - 04.2022
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Documented all phases of test execution including results analysis and defect resolution.
- Prepared reports detailing overall project progress according to established timelines.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
- Communicated regularly with management to discuss quality trends.
- Trained and led staff on proper QA standards.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Oversaw process checks to verify proper completion and correct frequency.
Education
Associate of Arts - Education
South Texas College
McAllen, TX05-2026
Skills
- Word Processing
- Multi-line telephone skills
- Business operations understanding
- File Organization
- Administrative Skills
- Clerical Support
Affiliations
- Reading
- Writing
- Yoga
- Art
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Substitute Teacher
- Teachers Aide
References
References available upon request.
Timeline
Front Office Receptionist
Cortez and Associates Counseling Center
04.2023 - 06.2024
Quality Assurance Analyst
United Healthcare
10.2018 - 04.2022
Associate of Arts - Education
South Texas College
- Substitute Teacher
- Teachers Aide
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