- Mindfulness Practices
- DIY and Home Improvement
- Avid Reader
- Outdoor Recreation
- I enjoy helping others and giving back to the community
Emily DeLeon
Orwigsburg,PA
Summary
Accomplished leader with a proven track record at Harbor Freight Tools USA, adept in logistics coordination and fostering strong customer relationships. Expert in staff training and development, significantly enhancing team performance and customer satisfaction. Skilled in material handling and advanced communication, consistently achieving operational excellence and driving sales growth.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
3
3
years of professional experience
Work History
Retail Sales Supervisor
Harbor Freight Tools USA
03.2022 - 05.2023
- Trained newly hired sales team in upselling techniques.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Increased sales by offering advice on purchases and promoting additional products.
Logistics Supervisor
Harbor Freight Tools USA
03.2022 - 05.2023
- Monitored logistics performance and identified improvement opportunities.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Assigned tasks to team members to complete within designated time frames.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Hair Stylist
Downtime Salon and Spa
02.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Store Director
Dunkin'
12.2021 - 02.2022
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for employees.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Education
Graduate Certificate - Cosmetology
Empire Beauty School
Pottsville, PA04-2024
Certificate - Project Management
Coursera
02-2023
Skills
- Quick learner
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Customer education
- Staff training and development
- Order management
- Customer relationship building
- Goals and performance
- Material handling
- Logistics coordination
Accomplishments
Achieved the Hardhat district award during the month of December, 2022.
Interests
Timeline
Hair Stylist
Downtime Salon and Spa
02.2024 - Current
Retail Sales Supervisor
Harbor Freight Tools USA
03.2022 - 05.2023
Logistics Supervisor
Harbor Freight Tools USA
03.2022 - 05.2023
Store Director
Dunkin'
12.2021 - 02.2022
Graduate Certificate - Cosmetology
Empire Beauty School
Certificate - Project Management
Coursera
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