Emily Delker
Dallastown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Client Relationship Manager
CareFirst BCBS
Owings Mills, MD
09.2024 - Current
- Acted as the main contact for the Brokerage, efficiently managing urgent, time-sensitive matters, inquiries, and disputes from the group and its members.
- Fostering and managing strong relationships with client satisfaction partners to ensure that every inquiry is addressed and either a suitable solution or resolution is achieved.
- Maintained accurate records of all inquiries, interactions, and transactions related to both groups and individual members.
- Collaborated effectively with various internal and external departments to identify and resolve inquiries.
Enrollment Technician I
CareFirst BCBS
Owings Mills, MD
09.2022 - 09.2024
- Delivered timely responses.
- Identifying and correcting errors while communicating resolutions to submitters.
- Coordinated with other departments as needed to ensure deadlines were met along with maintaining accuracy
- I received an additional salary increase due to my 2023 performance review being at or above target for all departmental metrics..
Mortgage Loan Processor
American Financial Network, LLC
Owings Mills, MD
08.2021 - 02.2022
- Filed completed packages quickly and efficiently.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Provided customer service by responding to inquiries regarding loan status.
- Monitored loan processing timelines to meet closing deadlines.
Mortgage Loan Processor
Caliver Beach Mortgage, LLC
Owings Mills, MD
01.2020 - 08.2021
- Researched discrepancies in documentation received from applicants or third parties.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Trained new loan processors on company procedures and loan processing software.
- Monitored loan processing timelines to meet closing deadlines.
- Filed completed packages quickly and efficiently.
Marketing Director
MaryMac Mortgage
Owings Mills, MD
02.2018 - 12.2019
- Recruited and managed a team of marketers responsible for executing projects.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
- Analyzed campaign performance data to identify areas for improvement and adjust strategies accordingly.
- Conducted market research to identify trends, customer needs, and competitive landscape to inform strategic decisions.
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MD01-2013
Skills
- Client Relationship Building
- Deadline Management
- Cross-Functional Teamwork
- Customer service expertise
- Time management proficiency
References
References available upon request.
Timeline
Client Relationship Manager
CareFirst BCBS
09.2024 - Current
Enrollment Technician I
CareFirst BCBS
09.2022 - 09.2024
Mortgage Loan Processor
American Financial Network, LLC
08.2021 - 02.2022
Mortgage Loan Processor
Caliver Beach Mortgage, LLC
01.2020 - 08.2021
Marketing Director
MaryMac Mortgage
02.2018 - 12.2019
High School Diploma -
Francis Scott Key High School
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