Emily Demayo
Windsor,NY
Summary
Experienced substance use disorder clinician with expertise in providing compassionate support to diverse client populations. Proven track record in engaging individuals in substance use treatment, facilitating their access to valuable community resources, and conducting comprehensive needs assessments. Demonstrates exceptional empathy and employs effective communication skills to establish trust and rapport with clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diagnostic Assessor
Addiction Center of Broome County
06.2021 - Current
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Billing Assistant
Addiction Center of Broome County
05.2020 - 06.2021
- Confirmed patient eligibility and benefits and identified co-payments, coinsurance, and deductible amounts
- Submitted claims and followed up with insurance companies
- Maintained composure and effectiveness under pressure in deadline driven environment
- Maintained positive, trusting professional relationship with clients and family members
- Demonstrated flexibility in responding to priorities and organizational change
Front Office Receptionist
Addiction Center of Broome County
01.2020 - 05.2020
- Maintained assessor and providers schedules, routed calls to appropriate person, and maintained workflow for office
- Verified patient demographics and insurance information at each visit
- Utilized electronic health record system to enter, retrieve and document
- Maintained necessary forms to carry out front desk activities
- Processed all cash and credit card transactions using established procedures
Receptionist/Administrative Assistant
Anew Dermatology
02.2018 - 01.2020
- Established and maintained accurate patient records and record filing system
- Collected all pertinent patient information and load appropriately into appointment scheduling software
- Serviced external and internal customers in friendly and efficient manner, while communicating professionally
- Provided general support and assistance to staff in various clerical duties
- Greeted guests in professional, friendly, and hospitable manner
Medical Office Assistant
UHS
05.2017 - 02.2018
- Took patient vital signs and obtains patient intake information
- Filed and maintained all patient records accurately
- Assisted providers in direct patient care procedures
- Performed laboratory and diagnostic testing in medical office setting
- Greeted patients and visitors into clinic in prompt, courteous and professional manner
Nursing Assistant
UHS
05.2015 - 05.2017
- Assisted clients in personal care, learning skills and performing daily living skills
- Performed patient care as delegated following hospital policies
- Recognized emergency situations and acted appropriately
- Supported goals and objectives of units, departments, and organization
- Promoted positive employee relations, strong customer service ethic and commitment to ongoing staff
Food Service Worker
UHS
10.2013 - 05.2015
- Maintained efficient flow of dishes and carts through dish room
- Followed food handling safety techniques and standards
- Treated hospital visitors, patients, and employees in polite and cordial manner
Sales Associate
Gymboree
08.2012 - 10.2013
- Supported Store Manager and Assistant Store Manager with achievement of retail store targets
- Demonstrated teamwork and flexibility to meet customer and business needs
Education
Bachelor of Science - Social Work
Keuka College
Keuka Park, NY05-2026
AS - Human Services
SUNY BROOME
Binghamton, NY05-2017
AAS - Health Studies
SUNY BROOME
Binghamton, NY12-2015
Skills
- Ability to Multitask
- Customer Service Skills
- Records maintenance
- Strong Interpersonal Communication
- Problem Solving Skills
- Crisis intervention techniques
- Attention to detail
- Client advocacy
- Structural assessment
- Collaboration
- HIPAA
Certification
OASAS Credentialed Alcohol and Substance Abuse Counselor Level 2 (Expires: 2/4/2028)
Timeline
Diagnostic Assessor
Addiction Center of Broome County
06.2021 - Current
Billing Assistant
Addiction Center of Broome County
05.2020 - 06.2021
Front Office Receptionist
Addiction Center of Broome County
01.2020 - 05.2020
Receptionist/Administrative Assistant
Anew Dermatology
02.2018 - 01.2020
Medical Office Assistant
UHS
05.2017 - 02.2018
Nursing Assistant
UHS
05.2015 - 05.2017
Food Service Worker
UHS
10.2013 - 05.2015
Sales Associate
Gymboree
08.2012 - 10.2013
OASAS Credentialed Alcohol and Substance Abuse Counselor Level 2 (Expires: 2/4/2028)
Bachelor of Science - Social Work
Keuka College
AS - Human Services
SUNY BROOME
AAS - Health Studies
SUNY BROOME
Similar Profiles
Hannah PerriconeHannah Perricone
Outpatient Counselor at Addiction Center of Broome CountyOutpatient Counselor at Addiction Center of Broome County
Cameron SvensonCameron Svenson
Volunteer at Broome County Humane SocietyVolunteer at Broome County Humane Society
Eileen CorneliusEileen Cornelius
Care Manager at Catholic Charities of Broome CountyCare Manager at Catholic Charities of Broome County