Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Deming

Temple

Summary

Versatile and detail-oriented office manager with 4 years of experience in customer service and administrative support within hospitality and service industries. Proven ability to manage operations efficiently, maintain organized records, and deliver exceptional client interactions. Skilled in data entry, scheduling, and team collaboration, with a strong focus on enhancing organizational effectiveness and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bookkeeper

Sullivan & Sons Excavation and Trucking
06.2020 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Completed tax forms in compliance with legal regulations.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Google Sheets, and Quickbooks.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Office Manager

Farmington Elks Lodge
09.2023 - 05.2025
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Handled Event Coordinating with customers
  • Managed janitorial and bar stock

Bartender

Farmington Elks Lodge
09.2023 - 02.2025
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Cleaner

Country Pride Cleaning Service, Inc.
10.2022 - 01.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Bartender/Waitress

Trails End Steakhouse & Tavern
09.2021 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.

Intake Service Specialist II

Unum
11.2018 - 04.2019
  • Entering confidential data in a timely manner to reach my daily production rate, make outbound calls to clients to obtain any information I was missing to push their claim along.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Collaborated with team members to develop new strategies for improving service quality and efficiency.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Responded to customer requests for products, services, and company information.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Receptionist

New England Title
02.2018 - 11.2018
  • Answering all inbound calls, assisting the caller to the best of my ability, or transferring the call. I inputted customer data into our system, scheduled closings for our customers, and was required to keep files organized and confidential while keeping my workspace organized and presentable.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma -

South Portland High School
South Portland, ME
12.2018

Skills

  • Time Management
  • Serving Experience
  • Data Entry
  • Receptionist
  • Scheduling
  • Bartending
  • Food Service
  • English
  • Organizational Skills
  • Customer Service
  • Bookkeeping
  • Quickbooks
  • Payroll Processing
  • Expense Tracking
  • Rapid Learner
  • Attention to Detail
  • Phone Etiquette
  • Cash Handling
  • Payment Card Processing
  • Skilled Multi Tasker
  • Adaptability
  • Memorization
  • Enthusiastic Learner
  • Critical Thinking
  • Data Privacy
  • Typing Skills
  • Consistency
  • Efficiency
  • Decision Making
  • Responsible
  • Research Skills
  • Tech Proficiency
  • Stress Management
  • Flexible Approach
  • Problem Solving
  • Inventory Tracking

Certification

Driver's License

Timeline

Office Manager

Farmington Elks Lodge
09.2023 - 05.2025

Bartender

Farmington Elks Lodge
09.2023 - 02.2025

Cleaner

Country Pride Cleaning Service, Inc.
10.2022 - 01.2023

Bartender/Waitress

Trails End Steakhouse & Tavern
09.2021 - 09.2022

Bookkeeper

Sullivan & Sons Excavation and Trucking
06.2020 - Current

Intake Service Specialist II

Unum
11.2018 - 04.2019

Receptionist

New England Title
02.2018 - 11.2018

Diploma -

South Portland High School

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Emily Deming