Emily De Naples
Wilmington,USA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamlined complicated operations in a fast-paced environment. Manages diversified office administrative functions, manages events, offers customer assistance and provides team support.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Office Administrator
Charleston Swim School
10.2024 - Current
- Provided daily customer service via phone, email, and text using Reachify and Podium, ensuring friendly and efficient communication.
- Built and organized teacher schedules inside iClassPro, while also creating and processing charges, creating email templates, and sending phone notifications.
- Facilitated team communication through Slack to discuss lesson updates, attendance, and daily schedule changes, promoting alignment among teachers.
- Created and designed monthly newsletter from scratch, informing families about swim school news and water safety tips.
- Developed targeted social media strategies to enhance brand visibility and engagement.
- Industry Software: iClassPro, Podium, Reachify
- Team Communication: Slack, Email, Remote Collaboration
- Marketing & Design: Social Media Strategy, Newsletter Design, Content Creation
- Administrative: Scheduling, Multitasking, Customer Service
Website Designer
Green Hybrid Habitats
Wilmington, NC
10.2022 - 06.2024
- Design, develop, maintain, and update home building company's website.
- Supported team members by performing regular site maintenance tasks to ensure optimal performance.
- Updated web pages and styles regularly.
- Monitored trends to implement modern design elements for web pages.
- Coordinated web pages by integrating relevant links and multimedia to enhance user experience.
- Collaborated with team members while working remotely to ensure project continuity.
Ads Evaluator
Lionbridge
03.2019 - 07.2020
- Evaluated advertisements and websites for quality and relevance.
- Rated ads based on user's query to align with user intent.
- Applied precision and accuracy in task ratings to enhance evaluation standards.
- Rated tasks with efficiency to ensure timely evaluations.
- Scheduled work hours at home to maximize productivity.
- Applied time management skills to prioritize tasks effectively.
- Used computer skills to assess tasks accurately and log work hours.
Freelance Makeup Artist
Self
01.2017 - 02.2020
- Applied makeup for various events, including weddings and photoshoots.
- Consulted with clients to determine makeup preferences and styles.
- Selected and organized makeup products for optimal efficiency during sessions.
Teacher's Assistant/Preschool Teacher
Believers Learning & Daycare
Vernon, NJ
04.2016 - 12.2016
- Instructed children ages 2-5 in coloring, cutting, and social skills development.
- Led 'circle time' activities to teach the alphabet, storytelling, time concepts, and numbers.
- Maintained cleanliness of daycare facility by performing regular cleaning tasks.
- Performed vacuuming of floors to maintain a clean and safe environment.
- Conducted disinfecting of surfaces to promote health and safety standards.
- Organized educational materials and toys for easy access by children.
- Changed diapers promptly to maintain comfort and hygiene for infants.
- Monitored children continuously to ensure their safety and well-being.
- Developed and implemented strategies to enhance children's comprehension and engagement.
- Organizing.
Beauty Advisor/Cashier
Walgreens
Newton, NJ
12.2015 - 02.2016
- Greeted customers warmly upon entry to enhance their shopping experience.
- Assisted shoppers in locating products to enhance their shopping experience.
- Being able to answer questions about products.
- Cash Register.
- Created visually appealing displays to attract customer attention and drive sales.
- Performed routine maintenance tasks to ensure store cleanliness and functionality.
- Operated cash register efficiently to process customer transactions accurately.
- Monitored and assessed personal performance to improve sales and productivity.
- My attention to detail became greater after making displays to appeal to the customer's eye.
Waitress/Busser
Double S Diner
Sussex, NJ
03.2015 - 10.2015
- Welcomed customers to create a friendly atmosphere.
- Performed cleaning tasks to maintain facility hygiene.
- Swept floors regularly to keep areas clean and safe.
- Wiped down doors and windows to ensure cleanliness and visibility.
- Sanitized bathrooms to promote health and hygiene standards.
- Sanitized tables and counters to maintain a safe dining environment.
- Cleared tables promptly after customers finished dining.
- Seated customers efficiently to ensure a smooth dining experience.
- Maintained cleanliness of dining areas, contributing to a welcoming atmosphere for guests.
- Learning to waitress by starting out bussing in the business.
- Cultivated friendly relationships with new and regular customers, enhancing overall dining experience.
- Enhanced teamwork skills by assisting coworkers and seeking guidance, promoting a collaborative work environment.
Retail Sales Associate
Mandee
Franklin, NJ
06.2014 - 09.2014
- Assisted customers on sales floor by providing product information and guidance.
- Serviced customers in fitting rooms, ensuring a seamless shopping experience.
- Processed customer transactions accurately and efficiently at the checkout counter.
- Maintained cleanliness of store by performing regular cleaning tasks, including sweeping and dusting.
- Putting new merchandise onto racks and rearranging store.
- Leveraged promotional deals to enhance customer engagement and drive sales.
- Kept store extremely clean and neat.
- Created welcoming atmosphere for customers, contributing to positive shopping experiences.
Education
Business Administration/Marketing - Attending College to obtain BA
Western Governors University
Newton, NJHigh school or equivalent -
Vernon Township High School
Vernon, NJSkills
- Website management
- Social Media Marketing
- Web design
- WordPress
- Basic HTML
- Canva
- Visual content creation
- Media editing software
- Video editing
- Photo editing
- Project management
- Project coordination
- Microsoft Office
- Google Suite
- Google Docs
- Microsoft Word
- Microsoft Excel
- Windows OS
- Mac OS
- QuickBooks
- Customer support
- Client relationship management
- Customer service
- Retail customer support
- Administrative operations
- Team collaboration
- Interpersonal skills
- Communication skills
- Organizational skills
- Presentation
- Microsoft Excel
- Client relationship management
- Customer service
Certification
- Notary Public
- First Aid Certification
Additional Information
Great Leadership Skills, Exceptional Customer Service Skills, People person, Dedicated to putting out the best work possible, Keen eye for detail, Fast Learner
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Office Administrator
Charleston Swim School
10.2024 - Current
Website Designer
Green Hybrid Habitats
10.2022 - 06.2024
Ads Evaluator
Lionbridge
03.2019 - 07.2020
Freelance Makeup Artist
Self
01.2017 - 02.2020
Teacher's Assistant/Preschool Teacher
Believers Learning & Daycare
04.2016 - 12.2016
Beauty Advisor/Cashier
Walgreens
12.2015 - 02.2016
Waitress/Busser
Double S Diner
03.2015 - 10.2015
Retail Sales Associate
Mandee
06.2014 - 09.2014
Business Administration/Marketing - Attending College to obtain BA
Western Governors University
High school or equivalent -
Vernon Township High School