Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Dering

Duryea,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Full time student who is working on an undergraduate degree in biology. Wants to continue studies in medicine and healthcare.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Redners
Pittston, PA
07.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Weis
Duryea, PA
06.2021 - 07.2021
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

High School Diploma -

Pittston Area Senior High School
Pittston, PA
06-2022

Some College (No Degree) - Biology

Pennsylvania State University
University Park, PA

Skills

  • Complaint resolution
  • Prioritization
  • Payment Processing
  • Active Listening
  • De-Escalation Techniques
  • Conflict Resolution

References

References available upon request.

Timeline

Customer Service Representative

Redners
07.2021 - Current

Cashier

Weis
06.2021 - 07.2021

High School Diploma -

Pittston Area Senior High School

Some College (No Degree) - Biology

Pennsylvania State University

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