EMILY DE SANTIAGO

• Facilitated smooth import/export processes by liaising with customs brokers and ensuring compliance with relevant regulations.
• Reduced order processing time with accurate data entry and effective communication between departments.
• Streamlined logistics processes by implementing efficient administrative systems and procedures.
• Planned production schedules, taking employee production rates, company needs and seasonal changes into account.

• As a file clerk my duty was to sort paper work and organize the file room
• Examined, categorized, and sorted incoming documents.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Located and retrieved requested documents in accordance with established policies.
• Created, implemented and monitored filing systems for easy retrieval of records.

• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Learned duties for various positions and provided backup at key times.

I as well filled in different positions where I practice and gained many skill's including:

Reception

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.

Service BDC

• Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
• Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
• Set up appointments with interested customers according to schedule availability.

Customer relartions Manager assistant

• Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented targeted email marketing campaigns, resulting in higher open rates and conversions.
• Developed and maintained courteous and effective working relationships.