Emily De Souza
Shadow Hills,CA
Summary
Dynamic professional with a proven track record at The John Stewart Company, excelling in tenant relations and maintenance resolution. Skilled in inventory management and customer service, I effectively enhanced operational efficiency and tenant satisfaction. Recognized for problem-solving abilities and leadership, I consistently fostered a positive environment while maintaining accurate records.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
The John Stewart Company
Sun Valley, CA
03.2025 - 04.2025
- Assisted in tenant communication and addressed maintenance requests promptly.
- Maintained accurate records of rental payments and lease agreements.
- Collaborated with the property manager on marketing strategies for vacant units.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Kept records of correspondence with residents and tenants.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Checked common areas regularly to keep neat, clean and free of debris.
Store Lead Manager
Oakberry
Century City, CA
06.2023 - 12.2024
- Supervised daily operations of store, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on company policies and best practices for service.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed schedules for team members, optimizing coverage during peak hours.
- Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Nanny/Family Babysitter
Private Client
Los Angeles, CA
03.2018 - Current
- Supervised daily activities and routines for children in a safe environment.
- Ensured cleanliness and organization of children's play areas and personal belongings.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Provided overnight care as needed, ensuring a safe and secure environment.
- Prepared nutritious meals and snacks tailored to specific dietary needs.
Education
High School Diploma -
West Valley Occupational Center
Woodland Hills, CASkills
- Customer service
- Inventory management
- Team leadership
- Problem solving
- Food handling training
- Record keeping
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Professional
Timeline
Assistant Property Manager
The John Stewart Company
03.2025 - 04.2025
Store Lead Manager
Oakberry
06.2023 - 12.2024
Nanny/Family Babysitter
Private Client
03.2018 - Current
High School Diploma -
West Valley Occupational Center
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