Emily Dewey
Madison,Ohio
Summary
Caring Social Worker offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning and crisis intervention. Committed to advocating for clients and improving the quality of lives. Constantly striving to ensure cultural competence and to uphold the dignity and worth of all clients at all times.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Homeless Outreach Coordinator
Extended Housing Inc
Painesville, OH
01.2024 - Current
- Facilitated access to community resources such as housing, employment, healthcare, education, and social services.
- Maintained accurate records of client interactions in case management software.
- Conducted outreach activities to engage homeless individuals in services.
- Provided crisis intervention and supportive counseling for clients experiencing homelessness.
- Assessed clients' eligibility for public assistance benefits or other programs.
- Collaborated with local agencies to coordinate services for clients.
- Monitored progress of clients and provided ongoing assessment of their needs.
- Participated in interdisciplinary team meetings with service providers to ensure continuity of care for clients.
- Provided referrals for medical and mental health treatment when needed.
- Actively participated in outreach events within the local community.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Planned and administered budgets for programs, equipment and support services.
- Developed individualized service plans with clients to address their identified goals.
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained thorough case history records and wrote detailed reports.
Restaurant Front of House Manager/Head Bartender
Cornerstone Brewing Company
Madison
05.2012 - 12.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Resolved guests complaints while maintaining positive customer environment
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Performed cash handling activities and secured nightly bank deposits
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Analyzed customer feedback and implemented strategies to improve customer satisfaction
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport
- Coordinated with suppliers to establish timely delivery of food and beverage items
- Managed staff schedules and maintained adequate coverage for all shifts
- Followed strict recipes and drink measurements to minimize product used
- Crafted special drink and cocktail menu items for seasonal offerings
- Upheld strict regulations for safe alcohol service and food safety.
Server
Ferrante's Winery
Geneva
12.2010 - 04.2012
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Answered customers' questions, recommended items, and recorded order information
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Increased sales by upselling higher-end products to customers.
Server
Chillemi's Pasta Place
08.2006 - 11.2010
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Social Work -
Youngstown State University
05.2024
Associate of Arts -
Lakeland Community College
06.2022
High School Diploma -
Geneva High School
06.2006
Skills
- Professional Ethics
- Applying Critical Thinking to Unique Dilemmas
- Case Management
- Mental Health Training
- Motivational Interviewing
- Effective Communication
- Cultural Competency
- Client Advocacy
- Substance Abuse Expertise
- Confidential Documentation and Recordkeeping
- Licensed Social Worker (LSW)
- Compassionate
Certification
- LSW
- Case Management Certificate
- Chemical Dependency Counselor Assistant
Timeline
Homeless Outreach Coordinator
Extended Housing Inc
01.2024 - Current
Restaurant Front of House Manager/Head Bartender
Cornerstone Brewing Company
05.2012 - 12.2020
Server
Ferrante's Winery
12.2010 - 04.2012
Server
Chillemi's Pasta Place
08.2006 - 11.2010
Bachelor of Social Work -
Youngstown State University
Associate of Arts -
Lakeland Community College
High School Diploma -
Geneva High School
Similar Profiles
Pawan SharmaPawan Sharma
Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)
KENEISHA CUNNINGHAMKENEISHA CUNNINGHAM
Associate Director – Finance & Accounting at KPMG Jamaica Extended Support ServicesAssociate Director – Finance & Accounting at KPMG Jamaica Extended Support Services
Hilda MaldonadoHilda Maldonado
Full Time Guest Service Representative at Extended Stay AmericaFull Time Guest Service Representative at Extended Stay America
Thomas RobinettThomas Robinett
CNC Machine Operator at PCC Airfoils LLCCNC Machine Operator at PCC Airfoils LLC
Casie CampbellCasie Campbell
Executive and Administrative Assistant to CEO at Clean FleetExecutive and Administrative Assistant to CEO at Clean Fleet