Summary
Overview
Work History
Education
Skills
Certification
Community Work
Weaknesses
References
Timeline
Generic

Emily Dews

Dewy Rose,GA

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Bensons Hospitality
12.2022 - Current
  • Holiday inn front desk receptionist and organizer.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.

Parts Associate II

Carvana IC Winder
01.2021 - 12.2022
  • Data Entry, Receiving and Shipping, Quality Control, Parts Department Trainer.
  • Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
  • Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Researched vehicles and parts via physical catalogs and electronic means.

Fedex Delivery Driver

Fed Ex Ground
01.2020 - 01.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Commercial/ Heavy industrial Electrical

Atlantic Workforce
01.2018 - 01.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Knowledgeable and application of electrical principles, materials, and safety standards.
  • Ability to read and use electrical drawings, building plans, blueprints, wiring diagrams, maintenance and repair manuals.
  • Designed, constructed, installed, and repaired electrical raceways and supports.
  • Installed and repaired transformers, electrical motors, electrical appliances, welders, and electric generating equipment of various voltages and wattages.
  • Designed and fabricated various electrical parts using materials with the appropriate conducting, resistances, or insulating properties.
  • Located faults or trouble in new or existing electrical single and three-phase circuits and equipment, test and check circuits and equipment for proper and safe operating conditions.

Commercial/Heavy industrial Electrical/Steel Work

R.A.I. Construction
01.2018 - 01.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Knowledgeable and application of electrical principles, materials, and safety standards.
  • Ability to read and use electrical drawings, building plans, blueprints, wiring diagrams, maintenance and repair manuals.
  • Designed, constructed, installed, and repaired electrical raceways and supports.
  • Installed and repaired transformers, electrical motors, electrical appliances, welders, and electric generating equipment of various voltages and wattages.
  • Designed and fabricated various electrical parts using materials with the appropriate conducting, resistances, or insulating properties.
  • Located faults or trouble in new or existing electrical single and three-phase circuits and equipment, test and check circuits and equipment for proper and safe operating conditions.

Commercial/ Heavy industrial Electrical

Amteck Electrical
08.2016 - 01.2018
  • Started the Electrical apprenticeship program, got multiple certifications on OSHA, First Aid, and Safety.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Knowledgeable and application of electrical principles, materials, and safety standards.
  • Ability to read and use electrical drawings, building plans, blueprints, wiring diagrams, maintenance and repair manuals.
  • Designed, constructed, installed, and repaired electrical raceways and supports.
  • Installed and repaired transformers, electrical motors, electrical appliances, welders, and electric generating equipment of various voltages and wattages.
  • Designed and fabricated various electrical parts using materials with the appropriate conducting, resistances, or insulating properties.
  • Located faults or trouble in new or existing electrical single and three-phase circuits and equipment, test and check circuits and equipment for proper and safe operating conditions.

Customer satisfaction and Sales

AutoZone Store
07.2014 - 01.2017
  • Boosted customer satisfaction levels by implementing innovative feedback systems and actively addressing concerns.
  • Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
  • Streamlined processes to ensure timely responses to customer inquiries, leading to higher overall satisfaction.
  • Developed and led a high-performing team focused on delivering exceptional customer experiences.
  • Promoted a positive work environment that encouraged employees to consistently exceed expectations in their roles as Customer Satisfaction Managers.

Education

Washington Wilkes Middle/ Highschool
05.2014

High School Diploma -

P.A.A.A.C.E Christian Education, Home School
05.2014

Skills

  • Read Prints
  • Pulling wire and wiring panels
  • Knowledge of Computers/Computer Programs
  • Organization of materials needed per job
  • Data Entry
  • Receiving and Shipping
  • Training personnel on Quality and Computer functions
  • Hospitality
  • Scheduling appointments and Call routing
  • Willing to work and learn a new skill/trades
  • Organization with proper documents and materials
  • Quality over Speed

Certification

  • OSHA 10
  • CPR, AED, First Aid certified
  • Boom Lift/Scissor Lift certified
  • Arc Flash awareness

Community Work

Volunteer at P.A.W.S animal shelter

Weaknesses

  • Back restrictions (can't pick up more than 30lbs)
  • Takes on more work than what was given
  • Prioritize the wellbeing of myself and others

References

  • Nathan Sawyer, (859)-576-1073
  • Allen Spruill, (706)-988-3354
  • Robert Harris, (706)-410-8084
  • Fran shivers, (713)-703-5332

Timeline

Front Desk Receptionist

Bensons Hospitality
12.2022 - Current

Parts Associate II

Carvana IC Winder
01.2021 - 12.2022

Fedex Delivery Driver

Fed Ex Ground
01.2020 - 01.2021

Commercial/ Heavy industrial Electrical

Atlantic Workforce
01.2018 - 01.2020

Commercial/Heavy industrial Electrical/Steel Work

R.A.I. Construction
01.2018 - 01.2019

Commercial/ Heavy industrial Electrical

Amteck Electrical
08.2016 - 01.2018

Customer satisfaction and Sales

AutoZone Store
07.2014 - 01.2017

Washington Wilkes Middle/ Highschool

High School Diploma -

P.A.A.A.C.E Christian Education, Home School

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Emily Dews