Emily Diaz
New York,NY
Summary
With a background in supporting healthcare teams and managing patient care, I have developed strong communication and organizational skills essential in facilitating efficient workflows. As a unit assistant, I have honed empathy and active listening skills through interactions with patients, families, and medical staff. Additionally, my experience in maintaining confidentiality and handling sensitive information directly translates to creating a trusting and supportive environment as a therapist. These foundational skills greatly enhance my ability to provide compassionate and client-centered care in a therapeutic setting.
Overview
5
5
years of professional experience
Work History
Unit Assistant
New York Presbyterian Hospital
07.2022 - Current
- Assisting in patient admissions and discharges for several hundreds patients weekly
- Managing patient charts for accurate documentation to ensure proper identification
- Utilized Epic program to communicate between thousands of staff, physicians, and providers.
- Serve as a Trainer to orient all new Unit Assistants to 10 different Units.
Guest Services Expert
Smashburger
10.2021 - 04.2022
- Greets guests and assists in any of their needs and or requests while maintaining a positive attitude
- Works collaboratively with other team members and provides assistance as needed during rush hours
- Clean the dining rooms, shelves, service counters, bathrooms, etc
- Handle payments both cash and credit through the store’s POS System
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
Cashier
Morton Williams Supermarket
01.2020 - 04.2020
- Assisted with duties in other areas of the store, bagging, and carrying out customers' items
- Contributed help to management and customers as needed
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Psychology
City College of New York
New York, NY01.2025
Skills
- Understanding HIPAA regulations
- Interpersonal abilities
- Multitasking
- Teamwork
- Excellent communication skills
Honors and awards
Certification in Careers and Technology
Leadership activities and volunteer experience
Fellow, The Braven Accelerator, New York, NY, 08/2024, 12/2024, Developed workforce skills such as leadership, operating and managing, communicating and networking, working in teams, and problem solving by completing a 14-week leadership and professional development course., Designed a career roadmap by engaging in a 7-step process that required self-assessment and reflection, as well as role investigation and evaluation to determine the steps required to achieve career goals.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Unit Assistant
New York Presbyterian Hospital
07.2022 - Current
Guest Services Expert
Smashburger
10.2021 - 04.2022
Cashier
Morton Williams Supermarket
01.2020 - 04.2020
Bachelor of Arts - Psychology
City College of New York
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