Emily Diaz
Brownwood,TX
Summary
Dynamic Trust and Safety Advisor at Evolve Vacation Rental, recognized for enhancing customer satisfaction through creative problem-solving and effective communication. Proven ability to adapt and collaborate within diverse teams, ensuring efficient operations and exceptional service. Skilled in payment processing and time management, consistently exceeding expectations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Trust and Safety Advisor
Evolve Vacation Rental
Remote
04.2024 - Current
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Booking Management Advisor
Evolve Vacation Rental
Remote
06.2022 - 04.2024
- Ability to collect payments
- Creating a reservation
- Ability to cancel reservations based on owner or guest request
- Ability to empathize with guest
- Communication with managers and team
- Ability to adapt to changes
Guest Experience Associate
Evolve Vacation Rental
Remote
01.2022 - 06.2022
- Ability to collect payments
- Creating a reservation
- Ability to answer reservation questions
- Having the able to communicate via phone and email
- Being able to empathize with guest
- Ability of good time management when completing daily task
- Communication between the team and my manager
Lead Teller
Texans Credit Union
Wylie, TX
06.2019 - 01.2022
- Deposits/ withdrawals for customers
- Ability to inform and explain different account information
- Audit paperwork for accounts
- Organize monthly audits
- Create the schedule for the Branch
- Train incoming new tellers
- Assist tellers and platform team when needed
- Ability to perform account maintenance, closing and new
Cashier/Toy Associate
Walmart
08.2016 - 06.2019
- Helped where was needed; unloading delivery trucks, pushing carts, stocking shelves, helping rearrange new mods (style the shelf needed to be based on the season)
- Helped customers find items they needed
- Kept check out area cleaned, organized ready for the next customer
- Trained new team members to run a cash register
Education
High School Diploma -
Wylie East Highschool
Wylie, TX05.2018
Skills
- Dependability and reliability
- Time management
- Initiative
- Collaboration with diverse groups
- Teamwork
- Multitasking
- Flexibility
- Organization
- Efficiency
- Personability
- Adaptability to change
- Customer service
Timeline
Trust and Safety Advisor
Evolve Vacation Rental
04.2024 - Current
Booking Management Advisor
Evolve Vacation Rental
06.2022 - 04.2024
Guest Experience Associate
Evolve Vacation Rental
01.2022 - 06.2022
Lead Teller
Texans Credit Union
06.2019 - 01.2022
Cashier/Toy Associate
Walmart
08.2016 - 06.2019
High School Diploma -
Wylie East Highschool
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