Emily Diaz
Massapequa,NY
Summary
Outgoing and proactive professional with a strong background in customer service. Demonstrated excellent communication and problem-solving skills while efficiently managing guest check-ins and resolving complaints. Proven ability to maintain organization and cleanliness, ensuring a welcoming environment. Spanish-speaking, enhancing service delivery to diverse clientele.
Overview
4
4
years of professional experience
Work History
Service Receptionist
Sarant Cadillac
Farmingdale, NY
12.2024 - 03.2026
- Managed service appointments, ensuring timely customer follow-up and satisfaction.
- Coordinated communication between customers and service technicians to enhance workflow efficiency.
- Processed service requests using dealership management software for accurate scheduling.
- Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
- Contributed to positive workplace culture by actively participating in team meetings and fostering open lines of communication with colleagues.
- Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
Front Desk Associate
Planet Fitness
Levittown, NY
01.2024 - 11.2024
- Managed member check-ins and registrations efficiently to enhance customer experience.
- Addressed member inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Maintained cleanliness and organization of front desk area, contributing to overall facility appearance.
- Utilized point-of-sale systems effectively for membership sales and retail transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bartender
Pasha Hookah Lounge
Huntington, NY
05.2022 - 10.2023
- Fostered relationships with regular patrons, enhancing loyalty through personalized service and recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Nassau Community College
Garden City, NYSkills
- Excellent communication
- Problem-solving skills
- Time management
- Attention to detail
- Maintaining cleanliness
- Initiative and proactivity
- Cash handling
- Multitasking
- Customer service
- Payment processing
- Spanish fluency
Timeline
Service Receptionist
Sarant Cadillac
12.2024 - 03.2026
Front Desk Associate
Planet Fitness
01.2024 - 11.2024
Bartender
Pasha Hookah Lounge
05.2022 - 10.2023
High School Diploma -
Nassau Community College