Emily Dickson

• Worked in a fast-paced mail processing environment, operating automated sorting equipment and manually handling mail and packages of various sizes and weights up to 70lbs.
• Collaborated with team members to meet processing and delivery deadlines, maintained confidentiality and security procedures, loaded and unloaded trucks, and supported new employees through training and knowledge sharing.
• Demonstrated reliability, physical stamina, teamwork, and the ability to maintain accuracy and productivity during high-volume periods.

• Managed front-office operations and served as a primary point of contact for students, families, staff, and visitors.
• Coordinated incoming and outgoing mail, routed materials to appropriate destinations, handled bulk mailings, and ensured administrative activities were organized and completed accurately.

This role combined customer service, reception, organization, and administrative coordination.

• Managed sales activities while overseeing inventory, special orders, customer service, cash handling, and daily administrative responsibilities.
• Assisted customers with purchases, maintained accurate sales and financial records, processed receipts, and balanced books.
• Combined sales expertise with organization and attention to detail to support day-to-day business operations.

• Quality Control: Oversaw quality-control procedures for technical staff and monitored employee productivity and performance. Supervised seven employees, ensured operational standards were followed, and maintained a professional, customer-focused environment. Recognized for courteous and professional conduct while balancing employee supervision, quality assurance, and production requirements.
• Sales & Registration Assistant: Managed customer appointments and supported the sales and registration process. Scheduled and routed appointments, assisted sales staff with daily operations, and provided administrative support. Used previous sales experience to contribute to customer service and sales activities, including helping generate significant daily sales.
• Student Administrative Services: Provided administrative support for student services, including managing trainee routing, organizing materials, maintaining equipment and supplies, and keeping student files and paperwork organized. Helped ensure students had the appropriate resources and documentation while maintaining accurate administrative records.
• Front Office Manager / Reception: Managed front-office operations and supervised reception activities. Coordinated incoming and outgoing mail, routed internal and external materials, handled telephone and public inquiries, directed visitors and traffic throughout the facility, and maintained schedules for reception staff. Served as an organizational hub for the office while ensuring professional customer service and smooth daily operations.