Emily Dillon
1058 Mudlick Rd ,WV
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Three Rivers Medical Center
09.2021 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Assistant General Manager
Papa John's Pizza
03.2017 - 08.2020
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
Education
Associate of Science - Registered Nursing
Ashland Community And Technical College
Ashland, KY05.2021
Skills
- Patient Education
- Time Management
- Patient Advocacy
- Team Collaboration
- Adaptability
- Active Listening
- Problem Solving
Certification
- PALS - Pediatric Advanced Life Support
- ACLS- Advanced Cardiovascular Life Support
- CPI- Crisis Prevention Institute
- BLS- Basic Life Support
Timeline
Registered Nurse, Medical-Surgical Unit
Three Rivers Medical Center
09.2021 - Current
Assistant General Manager
Papa John's Pizza
03.2017 - 08.2020
Associate of Science - Registered Nursing
Ashland Community And Technical College
- PALS - Pediatric Advanced Life Support
- ACLS- Advanced Cardiovascular Life Support
- CPI- Crisis Prevention Institute
- BLS- Basic Life Support
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