Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Emily Dilmore

La Vernia,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Expert Client AdvisorAuto Damage AdjusterShop AdvisorFirefighter/EMT-B

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: La Vernia, TX, US
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementCompany Culture4-day work weekPaid time offPaid sick leave

Summary

Hard-working professional with 8.5 years of experience and a proven knowledge of customer service, order processing, and records management. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Auto Damage Adjuster

Geico
Katy, Texas
10.2022 - 04.2024
  • Handled total loss claims from beginning to end from writing the estimate valuing the vehicle getting the customer paid out with and without a finance company.
  • Handling all customer interaction during the claim process
  • Adhered to established safety protocols when inspecting damaged vehicles.
  • Monitored industry trends related to auto damage assessments and repairs.
  • Provided advice to clients on how best to proceed with their claim.
  • Analyzed and evaluated vehicle damage to determine repair costs.
  • Communicated with customers regarding their claim status.
  • Developed relationships with auto body shop personnel to ensure proper repair techniques were utilized.
  • Identified salvageable parts from totaled vehicles.
  • Utilized mechanical knowledge to assess damages to vehicles.
  • Prepared detailed reports on accident investigations and findings.
  • Coordinated between customers, insurers, auto body shops, and other stakeholders throughout the claims process.
  • Resolved customer disputes in an efficient and professional manner.
  • Ensured all paperwork was completed in a timely manner.
  • Determined salvage value on total-loss vehicle.
  • Researched vehicle repair costs and determining total loss values.
  • Examined damaged vehicle to determine extent of structural, body, mechanical, electrical, and interior damage.
  • Used CCC One and Mitchell estimating systems to accurately assess damages and create repair estimates.
  • Investigated claims for fraud, misrepresentation and other inaccuracies.
  • Inspected and photographed vehicles to document damage and repairs.

Shop Advisor

Bartek Construction
San Antonio
07.2018 - 10.2022
  • Negotiated claims with both policyholders and claimants, carriers, and body shops in accordance with policy provisions and state guidelines.
  • Prepared detail reports after investigations are completed.
  • Strong knowledge of automobile repair and insurance claims procedures.
  • Manage time between claims and admin work
  • Managed the time between rentals
  • Wrote claims in CCC for partial total losses and full total losses
  • Wrote valuations for total loss vehicles
  • Keeping track of vehicle requirements
  • Filing work orders
  • Making work orders
  • Updating mechanics on emergency calls
  • Parts pick up
  • Help with safety equipment and meetings.

Firefighter/EMT-B

District 2 Fire and EMS
Floresville
06.2018 - 06.2019
  • Firefighting
  • Check off trucks
  • Make detailed reports about calls
  • Interact with patients and family's every day
  • Teach fire safety to children
  • Clean up after calls
  • Wash trucks
  • Keep track of all supplies used and needed.

Expert Client Advisor

Solvd
Texas
07.2024 - Current

Education

High School Diploma - undefined

Floresville high
Floresville, Texas
06.2006

Skills

Great at talking with people

Knowledge of computers

Quick learner

Motivated

Repair Negotiations

Insurance Policy Coverage Knowledge

Body Work

Estimating Repair Cost

Claim Handling

Fraud Detection Knowledge

Settlement Determinations

Customer Satisfaction

Policy Interpretation

Damage Assessment

Customer Relations

Certification

  • Insurance license
  • ICar PL1-3

Timeline

Expert Client Advisor

Solvd
07.2024 - Current

Auto Damage Adjuster

Geico
10.2022 - 04.2024

Shop Advisor

Bartek Construction
07.2018 - 10.2022

Firefighter/EMT-B

District 2 Fire and EMS
06.2018 - 06.2019

High School Diploma - undefined

Floresville high

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