Emily Dinehart
Palm Bay
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Team Leader
Publix Super Markets
Palm Bay
01.2022 - 06.2025
- Supervised customer service team to ensure high satisfaction levels.
- Trained new staff on company policies and customer service techniques.
- Resolved customer complaints efficiently and professionally.
- Coordinated team schedules to maintain adequate staffing levels.
- Monitored daily operations and addressed issues promptly.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Motivated teams by recognizing and rewarding excellence.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Attended job training to sharpen skills and keep informed of new products.
- Assisted with recruiting and hiring perspective candidates.
- Maintained up-to-date knowledge about product information and pricing details.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Conducted performance reviews for customer service staff on a regular basis.
- Set attainable daily, weekly and monthly goals and game plans.
Education
Palm Bay Magnet High School
Palm Bay, FLSkills
- Customer relationship management
- Team leadership
- Training and development
- Performance evaluation
- Staffing coordination
- Feedback incorporation
- Time management
- Goal setting
- Motivational strategies
- Organization and recordkeeping
- Team management
- Complaint resolution
- Scheduling
- Leadership development
- Train employees
- Active listening
- Customer service management
Timeline
Customer Service Team Leader
Publix Super Markets
01.2022 - 06.2025
Palm Bay Magnet High School