Emily Dixon
Novi,MI
Summary
Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator.
Overview
16
16
years of professional experience
Work History
Customer Experience Coordinator
Dale Carnegie Training
03.2017 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Sales Executive
Rentpath
04.2015 - 09.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Assistant Property Manager
River Oaks West Apartments
12.2007 - 04.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
Skills
- Client Advocacy
- De-Escalation Techniques
- Account Management
- Customer Relations
- Strong Analytical and Problem Solving Skills
Timeline
Customer Experience Coordinator
Dale Carnegie Training
03.2017 - Current
Sales Executive
Rentpath
04.2015 - 09.2016
Assistant Property Manager
River Oaks West Apartments
12.2007 - 04.2015
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