Emily D. Nucum
Elk Grove, California,USA
Summary
Operations professional with significant experience in business process improvement and customer relationship management at Roquette America. Expertise in order management and regulatory compliance, enhancing efficiency and collaboration for timely deliveries and high customer satisfaction. Proficient in SAP OTC, Material Master, and Salesforce, consistently achieving impactful results. Demonstrated ability to thrive in fast-paced environments and adapt to changing circumstances while maintaining high work quality.
Overview
15
15
years of professional experience
Work History
Contingent Support - Operations, Business Process
Roquette America | IFF
05.2024 - Current
- Streamlined purchase orders, intercompany transfers, and inventory monitoring for efficient operations.
- Implemented business process improvements to boost customer success and distributor relationships.
- Coordinated import and export shipments, ensuring regulatory compliance and timely deliveries.
- Supervised the samples team to ensure timely task execution, monitored CSR mailboxes, and addressed urgent customer concerns.
- Managed the samples team while overseeing CSR mailboxes and escalating IT tickets for prompt resolution of critical issues.
- Directed the samples team, resolved urgent customer service requests, and escalated IT tickets to maintain operational efficiency.
Customer Account Specialist
IFF NUTRITIONS PHILIPPINES
California, USA
01.2016 - 04.2024
- Led sample management transition through Violet Project, ensuring seamless integration of open orders.
- Managed successful transfer of sample orders from heritage system to new system.
- Monitored sample request status to ensure timely and accurate reporting.
- Collaborated with Customer Service Representatives for support during transition period.
- Facilitated knowledge transfer from heritage team to new team, leveraging extensive order management experience.
- Supported Order Management for Commercial team in Europe, ensuring effective handling of orders.
- Verified customer purchase and sample orders across multiple systems, maintaining 24-hour processing turnaround.
- Processed orders, debits, and returns in strict adherence to established customer service policies.
- Oversaw the seamless transition and update of customer accounts during company mergers and transitions.
Customer Account Specialist
VXI Global Holdings B.V.
Philippines
01.2014 - 12.2015
- Company Overview: Worked in the billing and sales department of a reputable telecommunications company in the US.
- Addressed customer billing and technical concerns with a focus on providing effective solutions.
- Played a key role in upgrading and selling telecom products to meet customer needs and expectations.
- Successfully met and exceeded metrics related to customer service, including sales quotas and performance targets.
- Demonstrated expertise in handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborated with team members to deliver exceptional customer service and contribute to the overall success of the department.
- Worked in the billing and sales department of a reputable telecommunications company in the US.
Area Sales Manager
Aspen Philippines
Philippines
01.2012 - 12.2013
- Delivering marketing plans and advertisements by conducting continuous visitations and maintaining client meetings.
- Monitoring sales in designated areas through pharmacy visits, client bookings, and obtaining feedback.
- Achieving monthly to yearly quotas through strategic planning for target clients.
- Demonstrating effective time management through area transfers and handling client, manager, and booking calls.
- Playing a key role in a Pioneer Account Company, tasked with delivering awareness, mission, and vision.
- Introducing products to meet client needs and gathering valuable feedback.
- Setting meeting appointments with managers and prospective clients.
- Organizing events, providing personal assistance, and managing budgeting responsibilities.
- Conducting follow-up calls and visitations for both new and existing programs.
- Engaging in discussions about programs through various communication channels, including personal interaction, phone, and emails.
Nurse
Makati Medical Center
01.2010 - 12.2012
- Responsible for the delivery of patient care through the utilization of the nursing process based on internationally accepted nursing practice standards.
- Responsible for managing records, supplies, and equipment.
- Provides health education to patients and families, and collaborates with other professional disciplines to ensure effective patient care delivery and the achievement of desired patient outcomes.
- Contributes to the provision of quality nursing care through continuous quality improvement and research.
Education
Bachelor of Science - Nursing
University of Sto. Tomas
Manila, PhilippinesSkills
- Business process improvement
- Regulatory compliance
- Order management
- Inventory oversight
- Customer relationship management
- Cross-functional collaboration
- Materials management
- SAP , SALESFORCE, and CRM proficiency
Affiliations
- Management Training Conducted in Singapore c/o DuPont
Timeline
Contingent Support - Operations, Business Process
Roquette America | IFF
05.2024 - Current
Customer Account Specialist
IFF NUTRITIONS PHILIPPINES
01.2016 - 04.2024
Customer Account Specialist
VXI Global Holdings B.V.
01.2014 - 12.2015
Area Sales Manager
Aspen Philippines
01.2012 - 12.2013
Nurse
Makati Medical Center
01.2010 - 12.2012
Bachelor of Science - Nursing
University of Sto. Tomas
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