Hi, I’m
Emily Dollens
Anderson,IN
Overview
10
years of professional experience
Work History
Chick-Fil-A
Shift Leader
07.2021 - Current
Job overview
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
Ardsley Group
Front Desk Receptionist
03.2021 - 07.2021
Job overview
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Sosa Games
Inventory Sorter
02.2020 - 02.2021
Job overview
- Examined products for imperfections and defects.
- Sampled products to verify compliance with standards
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
Chick-Fil-A
Marketing Director
09.2019 - 02.2020
Job overview
- Optimized email campaigns to increase open and click-through rates.
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Planned and executed events and marketing programs to increase qualified leads.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Pensacola Christian College Inc.
College Representative
05.2019 - 09.2019
Job overview
- Participated in on- and off-campus recruitment events to support university objectives..
- Answered questions from visitors and potential students about university life.
- Developed and maintained relationships with current and prospective students to drive retention.
- Aided recruitment efforts, assisting potential students in understanding admissions process.
Chick-fil-A
Team and Shift Leader
09.2016 - 08.2018
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Hampton Inn Suites
Front Desk Receptionist
12.2016 - 08.2017
Job overview
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Point Mallard Park
Cashier Supervisor
05.2013 - 08.2015
Job overview
- Shifted personnel resources based on current customer levels to consistently balance demand.
- Mentored team members to enhance professional development and accountability in workplace.
- Resolved customer issues.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Business
12.2022
Cornerstone Christian SchoolDecatur, AL
High School Diploma
05.2015
Skills
- Demand Fulfillment
- Staff Supervision
- Guest Satisfaction
- Drawer Assignments
- Administration and Reporting
- Negotiation and Conflict Resolution
- Policy and Procedure Enforcement
- Team Motivation
- Staff Development
- Training Assistance
- Cash Handling
- Task Delegation
Timeline
Shift Leader
Chick-Fil-A
07.2021 - Current
Front Desk Receptionist
Ardsley Group
03.2021 - 07.2021
Inventory Sorter
Sosa Games
02.2020 - 02.2021
Marketing Director
Chick-Fil-A
09.2019 - 02.2020
College Representative
Pensacola Christian College Inc.
05.2019 - 09.2019
Front Desk Receptionist
Hampton Inn Suites
12.2016 - 08.2017
Team and Shift Leader
Chick-fil-A
09.2016 - 08.2018
Cashier Supervisor
Point Mallard Park
05.2013 - 08.2015
Liberty University
Bachelor of Science from Business
Cornerstone Christian School
High School Diploma
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