Emily Dominguez-La Paz
Hialeah,FL
Summary
Goal-oriented Special Service Associate and Cashier proficient in customer service, and team coordination. Familiar with sales, cash register and service desk operations. Known as a dependable employee and coworker. Ready to take on new steps near any departments. Open and willing to learn.
Overview
2
2
years of professional experience
Work History
Service Desk
Home Depot
Hialeah, FL
02.2024 - Current
- Took upon self to look forward to opportunities for automation or process improvements within the Service Desk operations.
- Assisted others with training new employees on IT systems and procedures related to the Service Desk function.
- Managed service desk operations, including handling customer inquiries and complaints with a smile and happy welcome.
- Gathered feedback from customers about their experience within self, and service desk team.
- Assisted in the recruitment, training, and development of new Service Desk personnel.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Publix
Pembroke Pines, FL
12.2022 - 06.2023
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase any alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit cards.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed, and when needed.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Made sure to always keep a healthy and clean environment.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
Education
GED -
Miami Dade College
Miami, FLSkills
- Service Desk
- Customer Assistance
- Customer Service
- Cash Handling
- Merchandise Restocking
- POS Systems
Languages
Spanish
Professional
English
Professional
Affiliations
- Drawing
- Decorating
- Gardening
- Sports ( Any )
Timeline
Service Desk
Home Depot
02.2024 - Current
Cashier
Publix
12.2022 - 06.2023
GED -
Miami Dade College
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